Key Accounts Executive

Sar Transport Systems; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

Sar Transport Systems is seeking an Executive – Key Accounts in Ahmedabad to manage customer requirements, coordinate Ocean Export shipments, and provide timely quotations while building strong relationships.

You will work with customers, shipping lines, overseas agents, transporters, CHA, and internal teams to ensure smooth shipment execution and prompt resolution of queries and operational issues, while targeting revenue growth and customer satisfaction.

Qualifications

• 2–5 years in Ocean Freight Forwarding or similar.
• Good communication and problem-solving skills.
• Experience in customer-facing roles.
• Ability to coordinate with multiple stakeholders.

Responsibilities

• Manage day-to-day needs of key customer accounts.
• Build and maintain customer relationships.
• Handle queries, complaints, escalations with timely updates.
• Coordinate booking, cargo movement, and shipment execution.
• Liaise with shipping lines, overseas agents, transporters, CHA, and internal teams.
• Provide accurate quotations and shipment status updates.
• Ensure timely issue resolution with internal teams.
• Support retention, growth, and revenue/GP targets.
• Identify upselling and cross-selling opportunities.
• Maintain records for assigned accounts.
• Escalate critical issues to manager when required.

Skills

Key Account Mgmt

Customer Service

Ocean Freight

Ocean Export

Freight Forwarding

Documentation

Shipment Coordination

CRM

Education

Logistics/Freight Forwarding courses

Job description

Executive Key Accounts | Ahmedabad

Department: Key Accounts
Industry: Freight Forwarding / Logistics
Location: Ahmedabad

Job Summary -

We are looking for an Executive – Key Accounts to manage customer requirements, coordinate Ocean Export shipments, ensure timely shipment execution, provide quotations, and maintain strong customer relationships.

The role involves coordination with customers, shipping lines, overseas agents, transporters, CHA, and internal teams to ensure smooth shipment execution and timely resolution of queries and operational issues.

Key Responsibilities -

• Manage day-to-day requirements of assigned key customer accounts.
• Build and maintain strong customer relationships.
• Handle customer queries, complaints, escalations, and provide timely updates.
• Coordinate booking, cargo movement, documentation, and shipment execution.
• Coordinate with shipping lines, overseas agents, transporters, CHA, and internal operations teams.
• Provide accurate quotations and timely shipment status updates.
• Coordinate with internal teams to ensure timely issue resolution.
• Support customer retention, account growth, and achievement of revenue & GP targets.
• Identify opportunities for additional business, upselling, and cross-selling.
• Maintain regular records and updates for assigned accounts.
• Escalate critical issues to the concerned manager/team when required.

Experience & Qualification -

• 2–5 years of experience in Ocean Freight Forwarding, Customer Service, Key Accounts, or a similar role.
• Candidates with relevant Logistics/Freight Forwarding courses may also be considered for fresher positions.
• Good communication, coordination, customer-handling, and problem-solving skills.

Key Skills -

Key Account Management | Customer Service | Ocean Freight | Ocean Export | Freight Forwarding | Export Documentation | Shipment Coordination | Logistics Operations | Shipping Line Coordination | Customer Relationship Management | Quotation Management | Complaint Handling | Shipment Tracking