Key Account Manager – Customs & Logistics

Classic Clearing and Forwarding Pvt Ltd; Mumbai; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Classic Clearing and Forwarding Pvt Ltd is seeking an experienced Key Account Manager to manage and grow key customer accounts in customs clearance, import & export and logistics. The role covers end-to-end customer management, operational coordination, SLA/KPI performance, and business development.

The candidate will oversee end-to-end import/export customs clearance operations, coordinate with SCM teams and branches, monitor KPI performance, and conduct regular reviews with customers.

Qualifications

• Graduate in any discipline; Logistics/Supply Chain qualification will be an advantage.
• 5+ years of relevant experience in Customs Clearance, Freight Forwarding, Logistics, Key Account Management or Trade Compliance.
• Strong understanding of Import & Export Customs Clearance procedures.
• Experience in handling corporate/key accounts and customer review meetings.
• Strong customer relationship, communication, negotiation and presentation skills.
• Good knowledge of MS Excel, MIS and PowerPoint.

Responsibilities

• Manage key customer accounts and end-to-end Import&Export Customs Clearance operations.
• Coordinate with customers, SCM teams, branch managers and internal operations for smooth shipment movement.
• Monitor shipment TAT, SLA, SOP and KPI performance and ensure timely service commitments.
• Prepare and analyse daily/weekly shipment status reports and delay analysis.
• Conduct regular MBR/QBR and customer performance review meetings and present KPI reports.
• Handle customer escalations and ensure timely resolution of operational issues.
• Support RFI/RFP/RFQ activities, customer onboarding and new account implementation.
• Visit customer plant locations and corporate offices for relationship management and business development.
• Identify opportunities to grow existing accounts by introducing additional products/services.
• Coordinate with the Accounts team for billing, payment provisions and outstanding follow-up.
• Lead and coordinate internal teams to ensure smooth operations and customer satisfaction.
• Ensure compliance with customs regulations, trade procedures and customer-specific SOPs.
• Support regional and Pan-India customer initiatives and business plans.

Skills

Key Account Mgmt

Customs Clearance

Import & Export

Trade Compliance

Logistics

CRM

SLA/KPI Management

Business Development

MIS & Reporting

Team Coordination

Tools

MS Excel

MIS

PowerPoint

Job description

Classic Clearing and Forwarding Pvt Ltd | Full time

Job Summary

We are looking for an experienced KeyAccount Manager (KAM) to manage and grow key customer accounts in the CustomsClearance, Import & Export and Logistics domain. The role will beresponsible for end-to-end customer management, operational coordination,SLA/KPI performance, business development and ensuring high customersatisfaction.

Key Responsibilities

• Manage key customer accounts and oversee end-to-end Import& Export Customs Clearance operations.
  
• Coordinate with customers, SCM teams, branch managers andinternal operations teams for smooth shipment movement.
  
• Monitor shipment TAT, SLA, SOP and KPI performance andensure timely achievement of service commitments.
  
• Prepare and analyse daily/weekly shipment status reports anddelay analysis.
  
• Conduct regular MBR/QBR and customer performance reviewmeetings and present KPI reports.
  
• Handle customer escalations and ensure timely resolution ofoperational issues.
  
• Support RFI/RFP/RFQ activities, customer onboarding andimplementation of new accounts.
  
• Visit customer plant locations and corporate offices forrelationship management and business development.
  
• Identify opportunities to grow existing accounts byintroducing additional products/services and expanding business.
  
• Coordinate with the Accounts team for billing, paymentprovisions and outstanding payment follow-up.
  
• Lead and coordinate internal teams to ensure smooth operationsand customer satisfaction.
  
• Ensure compliance with applicable Customs regulations, tradeprocedures and customer-specific SOPs.
  
• Support regional and Pan-India customer initiatives andbusiness plans.
  

Requirements

Candidate Profile

• Graduate in any discipline; Logistics/SupplyChain/International Trade qualification will be an advantage.
  
• 5+ years of relevant experience inCustoms Clearance, Freight Forwarding, Logistics, Key Account Managementor Trade Compliance.
  
• Strong understanding of Import & Export CustomsClearance procedures.
  
• Experience in handling corporate/key accounts and customerreview meetings.
  
• Strong customer relationship, communication, negotiation andpresentation skills.
  
• Good analytical and problem-solving abilities with aresult-oriented approach.
  
• Good knowledge of MS Excel, MIS and PowerPoint.
  
• Ability to manage multiple customers and coordinate with teamsacross locations.
  
• Willingness to travel Pan-India for customer meetingsand business development.
  

Key Skills

Key Account Management | CustomsClearance | Import & Export | Trade Compliance | Logistics | CustomerRelationship Management | SLA/KPI Management | Business Development | MIS &Reporting | Team Coordination

Job Location: Mumbai / Pan-India as per business requirement
Employment Type: Full-time