Key Account Manager - Quick Commerce and E-commerce

Secret Alchemist; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Secret Alchemist is seeking a Growth Manager to own and accelerate sales on Blinkit, Swiggy Instamart, Zepto, and future platforms. You will drive availability, visibility, and ROAS while building strong ties with each platform’s category teams.

You will partner with marketing, supply chain, and finance to optimize campaigns, stock and launch new SKUs, ensuring city-wise growth and timely promos.

Qualifications

• 3-6 years managing quick commerce or marketplace accounts, on the brand or agency side.
• Blinkit, Instamart or Zepto experience is a plus.
• Strong Excel or Google Sheets skills and comfort with data.

Responsibilities

• Own growth for Blinkit, Swiggy Instamart, Zepto and upcoming platforms.
• Be the main contact for category managers and buyers; run reviews and secure priority placements.
• Set city-wise and platform-wise targets; plan for sale events and festive peaks.
• Manage new launches from seeding to scale with listings, content and launch support.
• Track availability, fill rates and stock-outs; coordinate with warehouse and supply chain.
• Run on-platform ads focusing on ROAS, listings, ratings and price display.
• Execute promotions within budgets and track returns; coordinate with platform teams on settlements.
• Align with marketing on campaigns and with finance on reconciliations.
• Maintain dashboards for sales, DRR, availability and ad spend; monitor trends and competitors.

Skills

Growth management

Negotiation

Cross-functional communication

Data analysis

Ownership mindset

Tools

Excel

Google Sheets

Job description

We need someone to own growth on Blinkit, Swiggy Instamart, Zepto and the platforms that come next, and to support our e-commerce marketplaces. You'll grow sales, availability and visibility, and build strong ties with each platform’s category team.

What you'll do

• Platforms: be the main contact for category managers and buyers; run regular business reviews; secure priority placements, promo slots and seller tier upgrades.
• Growth plan: set city-wise and platform-wise targets with daily run rates; plan for sale events and festive peaks; expand into new cities and dark stores.
• New launches: take new SKUs and trial formats (vials, minis) from seeding to scale, with listings, content and launch support ready on day one.
• Availability: track POs, fill rates and stock-outs by city and dark store; work with warehouse and supply chain so stock matches demand.
• Visibility: run on-platform ads with a focus on city-level ROAS and share of search; keep every listing strong on content, ratings, search ranking and price display.
• Promotions and payments: execute platform promotions within agreed budgets and track their return; follow up on claims, credit notes and settlements with platform teams.
• Teamwork: align with marketing on campaigns and creatives, and with finance on reconciliations.
• Insights: maintain dashboards for sales, DRR, availability and ad spend; track competitors and category, trends; give leadership clear recommendations.

How success is measured

• Net sales vs plan, by platform and city
• On-shelf availability (OSA) and fill rate
• Active cities and dark stores
• ROAS, share of search and listing health
• Seller tier progress and speed of issue resolution

What you bring

• 3-6 years managing quick commerce or marketplace accounts, on the brand or agency side, with hands-on
• Blinkit, Instamart or Zepto experience
• Solid grasp of dark store mechanics, PO flows, DRR planning, platform ads and promo mechanics
• Strong Excel or Google Sheets skills and comfort with data
• Sharp negotiation and cross-functional communication
• Ownership mindset and comfort with fast-changing priorities
• Good to have: D2C beauty or fragrance experience; exposure to Amazon, Nykaa or Flipkart