KEY RESPONSIBILITIES
Account and Relationship Management
- Manage day-to-day relationships with category managers and buying teams at Blinkit, Zepto, Instamart and other QC platforms.
- Negotiate margins, trade terms, listing fees and promotional support.
- Run regular business reviews with platforms and drive joint business plans.
Sales and Growth
- Own monthly and quarterly revenue, GMV, and growth targets for each platform.
- Expand SKU listings, city and dark store coverage, and new-launch rollouts.
- Plan and execute festive, seasonal, and gifting campaigns (Diwali, Valentine's Day, Raksha Bandhan, etc.).
Availability and Supply Chain
- Track fill rates, PO cycles, stock-outs, and dark store level availability.
- Coordinate with the supply chain and warehouse teams for timely replenishment, GRN, and appointment scheduling.
- Reduce PO rejections, expiry, returns, and OTIF issues.
Visibility and Performance Marketing
- Manage on-platform ad spend (sponsored listings, banners, search and category visibility) with a target ROAS and ACOS.
- Work with the brand and creative teams on listing content, images, A+ content and pricing presentation.
- Monitor search rank, share of shelf and competitor activity.
Pricing, Finance and Reporting
- Maintain MRP, pricing and discount discipline across platforms.
- Handle invoicing, payment follow-ups, debit notes, claims and reconciliations with the finance team.
- Build weekly and monthly MIS covering sales, availability, ad performance, margins and city-wise trends.
- Track P&L at platform and SKU level and flag margin leakages.
Market Intelligence
- Track competitor brands, pricing, new launches and assortment on QC platforms.
- Share insights with the brand and product teams to inform launches and packs.
REQUIREMENTS
- Bachelor's degree (MBA preferred).
- 3-6 years in Key Account Management, with hands-on quick commerce experience (Blinkit, Zepto, Instamart) in FMCG, beauty, personal care, or fragrance.
- Strong understanding of QC dynamics: dark stores, PO and GRN cycles, ad platforms, rank, and visibility.
- Good negotiation, communication and stakeholder management skills.
- Strong Excel and Google Sheets skills; comfort with dashboards and data analysis (Power BI or similar is a plus).
- Ability to work in a fast-paced, target-driven environment.
KEY PERFORMANCE INDICATORS
- Revenue and GMV vs target
- Fill rate and availability %
- Ad ROAS / ACOS and share of search
- Net margin per platform
- PO rejection and return %
- Payment collection and reconciliation timelines