Key Account Manager (Medical Representative)

Otsuka Pharmaceutical; New Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Otsuka Pharmaceutical in Delhi seeks a Key Account Manager (KAM) to maintain regular doctor visits, promote suitable products, and gather feedback for continuous improvement. The role requires coordinating with HO for issue resolution and ensuring product availability with chemists and distributors.

You will organize doctor conferences and present technical data during company meetings, while monitoring market dynamics.

Qualifications

• Strong communication and interpersonal abilities are essential.
• Basic knowledge of Otsuka company and products is expected.
• Understanding the role and responsibilities of a KAM (MR) is required.
• Strong organizing and planning capabilities to manage calls and visits.

Responsibilities

• Meet doctors regularly as per the daily work plan and promote appropriate products.
• Collect feedback from doctors and resolve product-related concerns with HO guidance.
• Meet chemists to ensure product availability and process orders to stockists/distributors.
• Organize conferences for doctors and medical staff; participate in meetings and data briefings.
• Keep the District Sales Manager informed about market and competitor activity and execute marketing plans.

Skills

Communication skills

Interpersonal skills

Planning & organizing

Product knowledge

Job description

• Key Account Manager (KAM) has to meet the doctors regularly. He/She usually has a list of doctors that he/she is supposed to call on at appropriate frequency as per the pre-approved 'daily work plan'.
• KAM has to be aware of the different specialties of the doctors and promote right products to right doctors.
• KAM has to collect feedback about the products used by the doctors and satisfactorily resolve any complaints or concerns related to products with help from HO as and when necessary.
• KAM has to meet the chemists in his/her territory to ensure free availability of products. If required, he/she can also personally book orders from chemists and forward them to the stockiest /distributors and follow them up. Issues like products near expiry or breakages / leakages during transport and credit / debit notes arise often and need prompt & satisfactory resolution with guidance from superiors wherever required.
• One has to ensure that each and every call made on a customer results in a productive output.
• Organising conferences for doctors and other medical staff.
• Regularly attending company meetings, technical data presentations and briefings.
• Keep District Sales Manager & company informed of new market & competitor activities.
• Execution of marketing plan

Required Candidate profile

Good communication & interpersonal skills.

Should have basic knowledge of Otsuka company & products.

Should have knowledge of role & responsibilities of KAM (MR)

Good organising and planning skills.