Key Account Manager (Medical Representative)

Otsuka Pharmaceutical; Madurai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Otsuka Pharmaceutical in Tamil Nadu seeks a Key Account Manager to engage doctors and chemists, promoting the right products and ensuring availability. You will systematically call on doctors, organize conferences, attend briefings, and relay market insights to supervisors.

Responsibilities include executing the marketing plan, gathering feedback, and resolving product concerns with support from HO, while maintaining productive outputs from each call and coordinating with distributors as needed.

Qualifications

• Strong communication and interpersonal abilities for field interactions.
• Basic knowledge of Otsuka company and products.
• Familiarity with KAM/MR roles and responsibilities.
• Good organising and planning skills.

Responsibilities

• Visit doctors regularly as per daily work plan.
• Promote suitable products to doctors based on specialties.
• Collect doctor feedback and resolve product concerns with HO guidance.
• Meet chemists to ensure product availability and place orders when needed.
• Coordinate with stockists/distributors and follow up on shipments.
• Ensure each customer call yields productive output.
• Organise conferences for doctors and medical staff.
• Attend company meetings and technical data briefings.
• Keep District Sales Manager informed of market and competitor activities.
• Execute the marketing plan.

Skills

Communication skills

Interpersonal skills

Planning & organizing

Product knowledge

Job description

• Key Account Manager (KAM) has to meet the doctors regularly. He/She usually has a list of doctors that he/she is supposed to call on at appropriate frequency as per the pre-approved 'daily work plan'.
• KAM has to be aware of the different specialties of the doctors and promote right products to right doctors.
• KAM has to collect feedback about the products used by the doctors and satisfactorily resolve any complaints or concerns related to products with help from HO as and when necessary.
• KAM has to meet the chemists in his/her territory to ensure free availability of products. If required, he/she can also personally book orders from chemists and forward them to the stockiest /distributors and follow them up. Issues like products near expiry or breakages / leakages during transport and credit / debit notes arise often and need prompt & satisfactory resolution with guidance from superiors wherever required.
• One has to ensure that each and every call made on a customer results in a productive output.
• Organising conferences for doctors and other medical staff.
• Regularly attending company meetings, technical data presentations and briefings.
• Keep District Sales Manager & company informed of new market & competitor activities.
• Execution of marketing plan

Required Candidate profile

Good communication & interpersonal skills.

Should have basic knowledge of Otsuka company & products.

Should have knowledge of role & responsibilities of KAM (MR)

Good organising and planning skills.