Key Account Manager (Medical Representative)

Otsuka Pharmaceutical; Jaipur, Jodhpur; On-site; INR 600,000 - 900,000; Full time

Job summary

Otsuka Pharmaceutical in India seeks a Key Account Manager to engage doctors, promote appropriate products by specialty, and coordinate with HO for feedback and issue resolution. The role includes meeting chemists for product availability, handling orders, and supporting marketing efforts.

The candidate should exhibit strong communication, interpersonal, and organizational skills, with a good understanding of the KAM/MR role and the Otsuka product portfolio.

Qualifications

• Excellent communication and interpersonal skills.
• Basic knowledge of Otsuka company and products.
• Understanding of KAM (MR) role and responsibilities.
• Strong organizing and planning abilities.

Responsibilities

• Meet doctors regularly as per daily work plan.
• Promote right products to the right doctors based on specialties.
• Collect feedback from doctors and coordinate with HO to resolve complaints.
• Meet chemists to ensure product availability and place orders as needed.
• Resolve issues like near expiry, breakages, or credits promptly with guidance.
• Ensure every customer call yields productive output.
• Organise conferences for doctors and medical staff.
• Attend company meetings and technical presentations.
• Update District Sales Manager on market and competitor activity.
• Assist in executing marketing plans.

Skills

Communication skills

Interpersonal skills

Organising & planning

Product knowledge

Job description

• Key Account Manager (KAM) has to meet the doctors regularly. He/She usually has a list of doctors that he/she is supposed to call on at appropriate frequency as per the pre-approved 'daily work plan'.
• KAM has to be aware of the different specialties of the doctors and promote right products to right doctors.
• KAM has to collect feedback about the products used by the doctors and satisfactorily resolve any complaints or concerns related to products with help from HO as and when necessary.
• KAM has to meet the chemists in his/her territory to ensure free availability of products. If required, he/she can also personally book orders from chemists and forward them to the stockiest /distributors and follow them up. Issues like products near expiry or breakages / leakages during transport and credit / debit notes arise often and need prompt & satisfactory resolution with guidance from superiors wherever required.
• One has to ensure that each and every call made on a customer results in a productive output.
• Organising conferences for doctors and other medical staff.
• Regularly attending company meetings, technical data presentations and briefings.
• Keep District Sales Manager & company informed of new market & competitor activities.
• Execution of marketing plan

Required Candidate profile

Good communication & interpersonal skills.

Should have basic knowledge of Otsuka company & products.

Should have knowledge of role & responsibilities of KAM (MR)

Good organising and planning skills.