Manager KAM

MediBuddy; Gurgaon; Sur place; INR 900 000 - 1 500 000; Plein temps

Résumé du poste

MediBuddy is seeking an experienced Account Manager to cultivate strong relationships with customers and drive success across our B2B portfolio, ensuring client satisfaction and engagement with our services.

You will connect with executives, liaise with cross-functional teams, and help identify upsell opportunities while ensuring on-time delivery of solutions. Occasional travel may be required, and you will report on account status and forecasts to the sales leadership.

Qualifications

• Proven experience in Account Management or KAM or Customer Success in B2B Industry
• Proficient level with MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs in a B2B Industry
• Proven ability to juggle multiple account management projects at a time
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills

Responsabilités

• Develop strong relationships with customers
• Connect with key executives and stakeholders; prepare sales reports
• Coordinate with Customer Service and Product teams to improve the customer experience
• Liaise with cross-functional internal teams to improve the customer experience
• Lead point of contact for all account management matters
• Build and maintain long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts and executives
• Ensure timely delivery of solutions according to customer needs
• Communicate progress of initiatives to stakeholders
• Forecast and track key account metrics
• Prepare reports on account status
• Collaborate with sales to grow opportunities within territory
• Assist with challenging client requests or escalations

Connaissances

Account Management experience

KAM / Customer Success

MS Excel

MS Office

Client-focused solutions

Multitasking

Outils

MS Excel

MS Office

Description du poste

Account management responsibilities include developing strong relationships with customers,

connecting with key business executives and stakeholders and preparing sales reports. Account

Managers also answer client queries and identify new business opportunities among existing customers.

In this role, you will liaise with cross-functional internal teams (including Customer Service and Product

Development departments) to improve the entire customer experience. This position may require

occasional travel. Ultimately, a successful Account Manager should collaborate with our sales team to

achieve quotas while keeping our clients satisfied and engaged with our products and services in the

Serve as the lead point of contact for all customer account management matters

Build and maintain strong, long-lasting client relationships

Negotiate contracts and close agreements to maximize profits

Develop trusted advisor relationships with key accounts, customer stakeholders and executive

sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and

objectives

Clearly communicate the progress of monthly/quarterly initiatives to internal and external

stakeholders

Develop new business with existing clients and/or identify areas of improvement to meet sales

quotas

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Prepare reports on account status

Collaborate with sales team to identify and grow opportunities within territory

Assist with challenging client requests or issue escalations as needed

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an

organization, including executive and C-level

Upselling and Cross selling of Medibuddy services / products

Skills & Qualifications

Proven experience in Account Management or KAM or Customer Success in B2B Industry

Proficient level with MS Office (particularly MS Excel)

Experience delivering client-focused solutions to customer needs in a B2B Industry

Proven ability to juggle multiple account management projects at a time, while maintaining

Excellent listening, negotiation and presentation abilities

Strong verbal and written communication skills