Key Account Manager (Medical Representative)

Otsuka Pharmaceutical; Ranchi; On-site; INR 400,000 - 600,000; Full time

Job summary

Otsuka Pharmaceutical in Ranchi, India seeks a Field KAM to engage doctors and promote suitable medicines. The role focuses on building relationships across medical professionals and chemists to ensure product availability and drive market activity.

The candidate will collect feedback, resolve product concerns with guidance from HO, and participate in conferences and trainings to support sales targets.

Qualifications

• Excellent communication and interpersonal abilities.
• Basic knowledge of Otsuka company and products.
• Understanding of KAM (MR) roles and responsibilities.

Responsibilities

• Meet doctors regularly to promote appropriate products.
• Know doctors' specialties to match products accurately.
• Collect feedback and resolve product concerns with HO guidance.
• Meet chemists to ensure product availability and process orders.
• Resolve issues like near expiry, breakages, and credit/debit notes promptly.
• Organise conferences for doctors and medical staff.
• Attend company meetings, data presentations and briefings.
• Keep District Sales Manager informed of market and competitor activity.
• Execute the marketing plan.

Skills

Communication skills

Interpersonal skills

Organising skills

Planning skills

Product knowledge

Job description

• Key Account Manager (KAM) has to meet the doctors regularly. He/She usually has a list of doctors that he/she is supposed to call on at appropriate frequency as per the pre-approved 'daily work plan'.
• KAM has to be aware of the different specialties of the doctors and promote right products to right doctors.
• KAM has to collect feedback about the products used by the doctors and satisfactorily resolve any complaints or concerns related to products with help from HO as and when necessary.
• KAM has to meet the chemists in his/her territory to ensure free availability of products. If required, he/she can also personally book orders from chemists and forward them to the stockiest /distributors and follow them up. Issues like products near expiry or breakages / leakages during transport and credit / debit notes arise often and need prompt & satisfactory resolution with guidance from superiors wherever required.
• One has to ensure that each and every call made on a customer results in a productive output.
• Organising conferences for doctors and other medical staff.
• Regularly attending company meetings, technical data presentations and briefings.
• Keep District Sales Manager & company informed of new market & competitor activities.
• Execution of marketing plan

Required Candidate profile

Good communication & interpersonal skills.

Should have basic knowledge of Otsuka company & products.

Should have knowledge of role & responsibilities of KAM (MR)

Good organising and planning skills.