Key Account Manager

cargo-partner; Mumbai; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

A leading logistics company in Mumbai is seeking a Key Account Manager to drive account growth and deliver integrated transport and warehousing services. The ideal candidate will have over 10 years of sales experience, a strong customer service orientation, and excellent negotiation skills. Join the team to make a meaningful impact in the logistics industry.

Qualifications

• 10+ years in sales & account management, 2–5 years in logistics or related industry.
• Strong customer service orientation and achievement drive.
• Excellent negotiation, selling, and teamwork skills.

Responsibilities

• Single point of contact for key customer accounts, ensuring service quality and revenue targets.
• Develop deep selling & cross-selling opportunities to meet budgeted revenues and gross margins.
• Define and agree on service scopes, SOPs, & KPI’s with product heads and customers.
• Resolve all customer issues and maintain total satisfaction.

Skills

Customer Service Orientation

Achievement Orientation

Drive Initiative

Energy & Teamwork

Flexibility & Resilience

Process Orientation

Negotiation & Selling skills

Education

Graduate/PG MBA

Job description

Key Account Manager – cargo‑partner

Join cargo‑partner, a top‑5 global logistics provider, to drive account growth and deliver integrated transport & warehousing services.

Responsibilities

• Single point of contact for key customer accounts, ensuring service quality and revenue targets.
• Develop deep selling & cross‑selling opportunities to meet budgeted revenues and gross margins.
• Define and agree on service scopes, SOPs, & KPI’s with product heads and customers.
• Disseminate SOPs & KPI’s across product teams and train them.
• Escalate service issues beyond agreed timelines until resolved.
• Renew contracts and commercial terms at regular intervals and coordinate closure.
• Schedule monthly/quarterly reviews, report KPIs, and drive agreed actions.
• Resolve all customer issues and maintain total satisfaction.

Experience & Qualifications

• 10+ years in sales & account management, 2–5 years in logistics or related industry.
• Graduate/PG MBA preferred.
• Strong customer service orientation and achievement drive.
• Excellent negotiation, selling, and teamwork skills.
• Process‑oriented, flexible, and resilient.

Behavioral Skills

• Customer Service Orientation
• Achievement Orientation
• Drive Initiative
• Energy & Teamwork
• Flexibility & Resilience
• Process Orientation
• Negotiation & Selling skills

Company Introduction

For over 40 years, cargo‑partner has flourished as a global logistics leader. Now part of the Nippon Express Group, we provide end‑to‑end transport and warehousing solutions across air, sea, land, and IT‑enabled supply chain optimization.

EEO Statement

cargo‑partner is an equal‑opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics.

Contact & Apply

Ready to make an impact? Apply today and join a team where innovation meets passion.