Sr. Executive - Key Account Management (Contract Logistics)

Supreme SCS Pvt Ltd; Delhi; On-site; INR 357,000 - 391,000; Full time

Job summary

Supreme SCS Pvt Ltd is seeking a Sr. Executive – Key Account in Contract Logistics to manage key clients, coordinate operations across warehouse, transport and billing, and uphold SLAs. The role demands client-handling excellence and robust logistics process knowledge.

Required: minimum 2 years in logistics/3PL warehousing/transportation, strong MS Excel and MIS reporting skills, and effective communication. MBA/PG Diploma in Logistics is a plus; CTC up to Rs. 35K per month.

Qualifications

• Minimum 2 years of experience in logistics / 3PL / warehousing / transportation.
• Strong understanding of key account operations.
• Excellent communication and client-handling skills.
• Proficiency in MS Excel, MIS reporting, and email communication.
• MBA/PG Diploma in Logistics will be an added advantage.

Responsibilities

• Act as the single point of contact for assigned key clients and maintain relationships.
• Coordinate with operations, warehouse, transport, and billing teams to ensure smooth execution.
• Prepare and share daily/weekly/monthly MIS reports with clients and internal teams.
• Ensure adherence to SOPs and client-specific processes, enabling continuous improvement.

Skills

Client relationship management

MS Excel

MIS reporting

Communication skills

Stakeholder management

Education

Graduate degree

MBA / PG Diploma in Logistics advantageous

Tools

MS Excel

Job description

Sr. Executive - Key Account Management (Contract Logistics)

2-4

Full-Time

Job Description

Position: Sr. Executive – Key Account

Department: Key Account Management (Contract Logistics)

CTC: up to Rs. 35K (CTC)

Experience: Minimum 2 years (Logistics / Supply Chain industry mandatory)

Role Overview

The Sr. Executive – Key Account will be responsible for managing assigned key clients, ensuring seamless coordination between operations, warehouse, transport, and billing teams, and maintaining high service levels as per agreed SLAs. The role demands strong client-handling skills, operational understanding of logistics processes, and ownership of day-to-day account performance.

Key Responsibilities

1. Key Account Management

• Act as the single point of contact for assigned key clients
• Maintain strong client relationships and ensure service continuity
• Handle client escalations and resolve issues within defined TAT

2. Operations & Coordination

• Coordinate with warehouse, transportation, billing, and operations teams to ensure smooth execution
• Track daily operational performance against SLAs and KPIs
• Ensure timely dispatches, deliveries, and service commitments

3. Reporting & MIS

• Prepare and share daily / weekly / monthly MIS reports with clients and internal stakeholders
• Monitor volumes, productivity, billing accuracy, and service levels
• Highlight risks, delays, and improvement areas proactively
• Ensure accurate billing as per agreed commercial terms
• Coordinate with finance team for invoice generation, client confirmations, and dispute resolution
• Maintain proper documentation and client approvals

5. Process Compliance & Improvement

• Ensure adherence to company SOPs and client-specific processes
• Support continuous improvement initiatives to enhance efficiency and client satisfaction
• Minimum 2 years of experience in logistics / 3PL / warehousing / transportation
• Strong understanding of key account operations
• Excellent communication and client-handling skills
• Proficiency in MS Excel, MIS reporting, and email communication
• Ability to work under pressure and manage multiple stakeholders
• Problem-solving and escalation-handling capability

Educational Qualification

• Graduate in any discipline (MBA / PG Diploma in Logistics will be an added advantage)