Key Account Manager - BPM/BPO/ITES Services- Bangalore

Varsal Terra Technology Pvt. Ltd.; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary and commission structure

Opportunities for professional growth

Collaborative work environment

Work with cutting-edge technologies

Job summary

A leading AI service provider in Bangalore is seeking a Key Account Manager to nurture and grow relationships with current clients. The role focuses on upselling and cross-selling opportunities while collaborating with internal teams. The ideal candidate has extensive experience in account management, particularly in AI/ML sectors, and excels in communication and negotiation skills.

Qualifications

• Minimum of 8-10 years of experience in KAM, preferably in AI/ML, technology, or BPO sectors.
• Excellent communication, negotiation, persuasive, and presentation skills.
• Ability to build and maintain long-term client relationships.

Responsibilities

• Serve as the main point of contact for assigned existing accounts.
• Develop a deep understanding of customers' business objectives and needs.
• Identify upselling and cross-selling opportunities.

Skills

relationship building

sales strategy

account management

artificial intelligence

sales cycle management

coordination

marketing

lead generation

performance monitoring

client retention

reporting

negotiation skills

client acquisition

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM software

MS Office Suite

Sales Navigation

Job description

Job Title

Key Account Manager

Location

Bangalore, India

About Us

Company is the world's largest pure-play AI/ML human-in-the-loop service provider, with over 5,000 professionals across 11 delivery centers. We offer cutting-edge solutions in Trust and Safety, eCommerce Catalog, Computer Vision, and Generative AI, catering to a wide range of industries including Media and High Tech, Retail, CPG, Automotive, and Healthcare.

Job Summary

As a Key Account Manager / Growth Leader specializing in existing account farming, your primary responsibility will be to nurture and grow relationships with our current customers. You will focus on identifying and capitalizing on upselling, cross-selling, and renewal opportunities within assigned accounts.

Key Responsibilities

• Serve as the main point of contact for assigned existing accounts.
• Develop a deep understanding of customers' business objectives, needs, and challenges.
• Build and maintain strong relationships with key stakeholders within the accounts.
• Identify upselling and cross-selling opportunities by analysing customers' needs and services.
• Present additional products, services, and upgrades to customers, highlighting their value and benefits.
• Collaborate with internal teams (Product, Solutions, Support) to tailor offerings to customers' specific requirements.
• Negotiate contract renewals, pricing, and terms to maximize revenue potential.
• Maintain regular check-ins and face-to-face meetings to strengthen relationships and address evolving needs.
• Track growth activities and opportunities, preparing accurate forecasts, reports, and account plans.
• Monitor customer satisfaction, addressing concerns promptly and implementing strategies to increase loyalty and reduce churn.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 8-10 years of experience in KAM, preferably 3-5 years in AI/ML, technology, or BPO sectors.
• Strong understanding of AI/ML human-in-the-loop services and their applications across various industries.
• Excellent communication, negotiation, persuasive, and presentation skills.
• Ability to build and maintain long-term client relationships.

Requirements

• Proven experience in Growth or Account management, in a B2B or B2C environment.
• Strong business acumen and ability to understand customers' industry and challenges.
• Results-driven mindset with a track record of meeting or exceeding Growth targets.
• Ability to identify upselling and cross-selling opportunities and effectively close deals.
• Proactive and self-motivated with the ability to work independently.
• Proficient in using CRM software and MS Office Suite.
• Comfortable using platforms such as Sales Navigation and Zoom info to understand the customer structure and contact details.

What We Offer

• Competitive salary and commission structure.
• Opportunities for professional growth and advancement.
• A collaborative and innovative work environment.
• The chance to work with cutting-edge AI/ML technologies.

Skills

relationship building, sales strategy, account management, artificial intelligence, sales cycle management, coordination, AI/ML, marketing, lead generation, business administration, performance monitoring, CRM, interpersonal skills, AI/ML knowledge, upselling, proficiency in MS Office Suite, B2B sales, client needs assessment, client retention, reporting, negotiation skills, technology understanding, sales forecasting, BPO, collaboration, business development, client acquisition, cold calling, communication, sales navigation, negotiation, AI solutions, key account management.