Key Account Manager ( HCAH Rehab & Recovery Centres)

Apollo Knowledge Ventures Limited; Navi Mumbai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

HCAH Rehab & Recovery Centres is seeking a Key Account Manager to drive OPD footfall, treatment continuity, and admissions by engaging hospital-based senior consultants such as Neurologists, Neurosurgeons, and Critical Care specialists, while coordinating OPDs and follow-ups.

The role covers hospital/doctor engagement, lead generation, OPD coordination, patient follow-up, and internal coordination with rehab teams.

Qualifications

• Graduate in any discipline; Healthcare / Life Sciences preferred.
• 210 years of experience in hospital business development.
• Experience working with senior consultants is mandatory.
• Exposure to neurology, neurosurgery, critical care, or rehab is a strong advantage.

Responsibilities

• Visit assigned hospitals, nursing homes, and ICUs on a regular basis.
• Engage with Neurologists, Neurosurgeons, Critical Care Consultants, discharge coordinators, case managers, nursing teams.
• Promote HCAH Rehab & Recovery Centres, OPD services, transition care, and rehabilitation programs.
• Position HCAH as a preferred post-acute and recovery care partner.
• Identify potential rehab and recovery patients from ICU step-down cases, neuro and critical care discharges, long-stay patients.
• Generate qualified leads and arrange OPD appointments at respective HCAH centres.
• Ensure correct referral mapping and documentation in CRM.
• Follow up with patients and families post-OPD for treatment initiation and continuity of rehabilitation plans.
• Coordinate with centre clinical and operations teams to ensure smooth onboarding and admission.
• Manage assigned hospital accounts end-to-end.
• Track case progress and address bottlenecks affecting conversion.
• Maintain daily and monthly reports on doctor visits, leads generated, OPDs scheduled vs attended, and conversions.
• Review performance with Sales Head and execute corrective actions.

Skills

Doctor engagement

Hospital relationships

Field sales

CRM reporting

Lead generation

Education

Graduate in any discipline (Healthcare / Life Sciences preferred)

Tools

CRM

Job description

(Key account Manager hiring on behalf of HCAH Rehab & Recovery Centres )

Role Objective

To drive OPD footfall, treatment continuity, and admissions for HCAH Rehab & Recovery Centres by engaging hospital-based senior consultantsespecially Neurologists, Neurosurgeons, and Critical Care specialistsand coordinating OPDs, patient follow-ups, and conversions.

Key Responsibilities

Hospital & Doctor Engagement

• Visit assigned hospitals, nursing homes, and ICUs on a regular basis.
• Engage with:
  • Neurologists
  • Neurosurgeons
  • Critical Care Consultants
  • Discharge coordinators, case managers, nursing teams
• Promote HCAH Rehab & Recovery Centres, OPD services, transition care, and rehabilitation programs.
• Position HCAH as a preferred post-acute and recovery care partner.

Lead Generation & OPD Coordination

• Identify potential rehab and recovery patients from:
  • ICU step-down cases
  • Neuro and critical care discharges
  • Long-stay and dependent patients
• Generate qualified leads and arrange OPD appointments at respective HCAH centres.
• Ensure correct referral mapping and documentation in CRM.

Patient Follow-up & Conversion

• Follow up with patients and families post-OPD for:
  • Treatment initiation
  • Continuity of advised rehabilitation plans
• Coordinate with centre clinical and operations teams to ensure smooth onboarding and admission.

Account Management & Internal Coordination

• Manage assigned hospital accounts end-to-end.
• Work closely with:
  • Centre Managers
  • Clinical Coordinators
  • Rehab and operations teams
• Track case progress and address bottlenecks affecting conversion.

Reporting & Performance Tracking

• Maintain daily and monthly reports on:
  • Doctor visits
  • Leads generated
  • OPDs scheduled vs attended
  • OPD-to-treatment conversions
• Review performance with Sales Head and execute corrective actions.

Key Performance Indicators (KPIs)

• Number of productive hospital and doctor visits
• Leads generated per month
• OPDs scheduled and attended
• OPD-to-treatment conversion ratio
• Revenue contribution from assigned hospitals
• Referral consistency from key consultants

Eligibility & Experience

• Graduate in any discipline (Healthcare / Life Sciences preferred)
• 210 years of experience in:
  • Hospital business development
  • Pharma / medical devices / healthcare services (doctor channel)
• Experience working with senior consultants is mandatory
• Exposure to neurology, neurosurgery, critical care, or rehab is a strong advantage

Skills & Competencies

• Strong doctor and hospital relationship management
• Excellent communication and negotiation skills
• Patient counselling and follow-up orientation
• Target-driven and data-focused approach
• Comfortable with field-based hospital sales