Key Account Manager Client Success

Kitchen Spurs; Mumbai; On-site; INR 720,000 - 880,000; Full time

Benefits offered by this job

Free snacks & unlimited coffee

Work with founder as part of founding/

Product internship opportunity

Cell phone reimbursement

Paid sick time

Provident Fund

Work from home days

Job summary

Kitchen Spurs in Mumbai is seeking a client success/operations professional to own a portfolio of restaurant clients and drive growth on online platforms.

You will act as the main liaison between the firm and food ordering platforms, optimizing performance and profitability while managing multiple projects and ensuring timely collections and churn reduction.

Qualifications

• Proficient in Google Suite and Excel required.
• Strong written and spoken English is essential.
• Experience with AI tools for process optimisation is preferred.
• Ability to manage time-sensitive projects and meet deadlines.
• Excellent verbal and written communication for client interactions.

Responsibilities

• Own a portfolio of restaurant clients, focusing on revenue retention and churn reduction.
• Serve as liaison between the firm and online food ordering platforms.
• Collaborate with clients to improve performance on online platforms.
• Develop operational frameworks and create business analysis reports.
• Lead strategic initiatives for client retention and account management.
• Represent the company in client interactions and drive partnerships.
• Convert leads into long-term business relationships with a strategic approach.

Skills

Google Suite

Excel

AI tools

Time management

Client communication

Data analysis

Lead generation

Data-driven decisions

Multitasking

English proficiency

Job description

Job Description

Pay

Upto 8LPA

Location

Marol, Mumbai

Role & responsibilities

• Own a portfolio of restaurant clients, focused on revenue retention, timely collections, churn reduction, and generating qualified leads.
• Serve as the main liaison between our firm and online food ordering platforms.
• Collaborate with clients to enhance their performance on online platforms, driving business growth while protecting profitability.
• Develop operational frameworks, create business analysis reports, conduct data analysis, and streamline processes.
• Lead strategic initiatives for client retention, fostering strong client relationships and effective account management.
• Represent the company in client interactions, embodying our values and mission.
• Convert leads into long-term business partnerships with a strategic, client-focused approach.

Preferred candidate profile

• Proficient in Google Suite and Excel.
• Strong command of written and spoken English.
• Experienced with various AI tools for process optimisation.
• Skilled in managing time-sensitive projects and balancing multiple tasks.
• Exceptional verbal and written communication skills in English for client interactions.
• Charismatic and persuasive, enhancing the company's image.
• Adept at making data-driven decisions and turning insights into actionable steps.
• Forward-thinking, with the ability to anticipate challenges and opportunities.
• Effective multitasker, capable of handling multiple assignments with ease.
• Passionate about data, with a focus on problem-solving and decision-making through thorough data analysis.

Experience

• >1 Years of relevant work experience

Perks and benefits

• Join an early-stage startup with a focus on creating value rather than just valuations, enjoy free snacks and unlimited coffee, work directly with the founder as part of the founding team; Play your hand in being a product intern and build meaningful relationships with key stakeholders in prominent restaurants across the country.

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund
• Work from home days