Key Account Manager

MajheApp; India; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Attractive salary

Performance incentives

Career growth

Autonomy

Team events

Job summary

Majhe App is seeking a dynamic Key Account Manager to build and maintain strong relationships with key partners and clients. You will drive customer satisfaction, identify growth opportunities, and coordinate between clients and internal teams to ensure seamless service delivery.

Responsibilities include managing key accounts, onboarding partners, upselling opportunities, and maintaining CRM records to hit revenue targets. Travel may be required for client meetings.

Qualifications

• 2–5 years of experience in Key Account Management, Client Relationship Management, Business Development, or Sales.

Responsibilities

• Manage and nurture relationships with assigned key accounts.
• Serve as the primary point of contact for clients and resolve their queries in a timely manner.
• Understand client requirements and provide suitable solutions using Majhe App's products and services.
• Ensure successful onboarding and ongoing engagement of business partners.
• Identify opportunities for account growth, upselling, and cross-selling.
• Monitor account performance and prepare regular reports on client activities and business growth.
• Coordinate with Sales, Operations, Customer Support, Marketing, and Product teams to ensure smooth service delivery.
• Conduct regular meetings and business reviews with clients to strengthen partnerships.
• Handle escalations professionally and ensure prompt resolution.
• Track market trends, customer feedback, and competitor activities to recommend improvements.
• Maintain accurate account records and update CRM systems regularly.
• Achieve monthly, quarterly, and annual revenue and retention targets.
• Qualify the customer needs.
• Master demos of our software.

Skills

Account Management

Client Relationship Management

Customer Success

Business Development

Communication & Presentation

Analytical & Problem-Solving

Time Management

CRM Management

Education

Bachelor's degree in Business Administration/Marketing/Commerce

Tools

MS Office

CRM tools

Job description

Majhe App is looking for a dynamic and customer-focused Key Account Manager to build and maintain strong relationships with our key business partners and clients. The ideal candidate will be responsible for managing strategic accounts, driving customer satisfaction, identifying growth opportunities, and ensuring seamless coordination between clients and internal teams.

Key Responsibilities

• Manage and nurture relationships with assigned key accounts.
• Serve as the primary point of contact for clients and resolve their queries in a timely manner.
• Understand client requirements and provide suitable solutions using Majhe App's products and services.
• Ensure successful onboarding and ongoing engagement of business partners.
• Identify opportunities for account growth, upselling, and cross-selling.
• Monitor account performance and prepare regular reports on client activities and business growth.
• Coordinate with Sales, Operations, Customer Support, Marketing, and Product teams to ensure smooth service delivery.
• Conduct regular meetings and business reviews with clients to strengthen partnerships.
• Handle escalations professionally and ensure prompt resolution.
• Track market trends, customer feedback, and competitor activities to recommend improvements.
• Maintain accurate account records and update CRM systems regularly.
• Achieve monthly, quarterly, and annual revenue and retention targets.
• Qualify the customer needs.
• Master demos of our software.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• 2–5 years of experience in Key Account Management, Client Relationship Management, Business Development, or Sales.
• Experience in a technology platform, marketplace, SaaS, or mobile application environment is preferred.
• Strong communication, negotiation, and relationship‑building skills.
• Excellent problem‑solving and organizational abilities.
• Proficiency in MS Office and CRM tools.
• Ability to manage multiple accounts simultaneously and work in a fast‑paced environment.

Key Skills

• Account Management
• Client Relationship Management
• Customer Success
• Business Development
• Communication & Presentation
• Analytical & Problem‑Solving Skills
• Time Management
• CRM Management

Preferred Attributes

• Customer‑centric mindset with excellent interpersonal skills.
• Ability to understand business needs and provide value‑driven solutions.
• Self‑motivated, target‑oriented, and proactive.
• Strong follow‑up and coordination skills.
• Willingness to travel for client meetings, if required.

Employment Type

Full‑Time

Why Join Majhe App?

• Opportunity to work with a fast‑growing digital platform.
• Collaborative and innovative work environment.
• Career growth and learning opportunities.
• Performance‑based incentives and recognition.
• Be a part of building meaningful partnerships that drive business success.

Must Have

• Bachelor Degree or Higher
• Account Management
• Highly creative and autonomous
• Valid work permit for India

Nice to have

• Business Development
• Additional languages
• Communication & Presentation
• Strong analytical skills

What's great in the job?

• Great team of smart people, in a friendly and open culture
• No dumb managers, no stupid tools to use, no rigid working hours
• No waste of time in enterprise processes, real responsibilities and autonomy
• Expand your knowledge of various business industries
• Create content that will help our users on a daily basis
• Real responsibilities and challenges in a fast evolving company

Benefits

• A full‑time position
• Attractive salary package.
• Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
• Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more.

Trainings

12 days/year, including 6 of your choice.

Sport Activity

Play any sport with colleagues; the bill is covered.