Key Account Manager

Lupin; New Delhi; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Lupin in New Delhi is seeking an experienced Sales Manager to lead the field team across the assigned area, driving monthly and yearly sales targets for both primary and secondary channels.

You will build strong doctor, retailer, and stockist relationships, conduct regular team reviews, and implement action plans to drive continuous improvement while ensuring credit policy compliance and timely payments.

Qualifications

• Stakeholder management skills are essential.
• Demonstrates strategic agility and planning.
• Experience in developing talent within a team.
• Strong result orientation and target-driven.
• Customer-centric approach in field operations.
• Proven process excellence and continuous improvement.

Responsibilities

• Achieve product-wise and value-wise sales targets for the assigned area on a monthly and yearly basis.
• Maintain strong relationships with doctors, retailers, and stockists through stakeholder engagement.
• Conduct regular performance reviews for the team and the area.
• Develop and implement action plans to drive continuous improvement.
• Identify skill gaps and train team members accordingly.
• Ensure strict adherence to the company’s credit policy within the area of operation.
• Monitor and control outstanding payments to minimize financial risk.
• Recruit and onboard Medical Executives and Medical Trainees to prevent sales disruptions.
• Oversee field operations of MEs and MTs, ensuring timely submission of daily reports.
• Provide guidance to field teams to execute company strategies.
• Provide market intelligence on industry trends and promotional activities.
• Escalate unresolved issues to line managers and head office as needed to prevent delays.

Skills

Stakeholder management

Strategic agility

Developing talent

Result orientation

Customer centricity

Process excellence

Education

Graduation in Pharmacy

Post Graduation

Job description

• Achieve product-wise and value-wise sales targets across both primary and secondary sales on a monthly andyearly basis for the assigned area.
• Maintain strong relationships with key stakeholders, including doctors, retailers, and stockists, through variouscustomer engagement initiatives aligned with the company’s strategy.
• Conduct regular performance reviews for the team and the assigned area.
• Develop and implement action plans to drive continuous improvement.
• Identify skill gaps and take proactive steps to train and develop team members accordingly.
• Ensure strict adherence to the company’s credit policy within the area of operation.
• Monitor and control outstanding payments to minimize financial risk.
• Ensure timely recruitment and onboarding of Medical Executives (MEs) and Medical Trainees (MTs) in accordancewith company norms to prevent sales disruptions.
• Oversee field operations of MEs and MTs, ensuring timely submission of daily reports
• Facilitate the execution of company strategies by guiding and supporting team members.
• Provide market intelligence on industry trends, competitive strategies and promotional activities to inform decision-making.
• Ensure timely resolution of any challenges faced by the team.
• Escalate unresolved issues to line managers and head office as needed to prevent delays.

Work Experience

Overall 8 -10 Years, minimum 2 years of experience as a First Line Manager

Education

Graduation in Pharmacy

Post Graduation

Stakeholder Management

Strategic Agility

Developing Talent

Result Orientation

Customer Centricity

Process Excellence

Connect With Us

Follow our social channels to get a
glimpse of life at Lupin