Key Account Manager

Lupin

Delhi

On-site

INR 1,500,000 - 2,500,000

Full time

9 days ago

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Job summary

Lupin in Delhi seeks an experienced First Line Manager to lead field sales teams across primary and secondary channels, driving product and value-based targets for the assigned area. You will build strong relationships with doctors, retailers and stockists to align with Lupin’s strategic priorities.

The role requires 8–10 years of overall experience with at least 2 years in a frontline managerial position, and a Pharmacy graduation with postgraduate qualification.

Qualifications

8–10 years of overall experience with at least 2 years as a First Line Manager.
Graduation in Pharmacy and Post Graduation are required.
Stakeholder Management, Strategic Agility, Developing Talent, Result Orientation, Customer Centricity and Process Excellence are key competencies.

Responsibilities

Achieve product-wise and value-wise sales targets across primary and secondary sales on a monthly and yearly basis for the assigned area.
Maintain strong relationships with doctors, retailers, and stockists through various customer engagement initiatives aligned with the company’s strategy.
Conduct regular performance reviews for the team and the assigned area.
Develop and implement action plans to drive continuous improvement.
Identify skill gaps and train/develop team members accordingly.
Ensure strict adherence to the company’s credit policy within the area of operation.
Monitor and control outstanding payments to minimize financial risk.
Ensure timely recruitment and onboarding of Medical Executives (MEs) and Medical Trainees (MTs) to prevent sales disruptions.
Oversee field operations of MEs and MTs, ensuring timely submission of daily reports.
Facilitate the execution of company strategies by guiding and supporting team members.
Provide market intelligence on industry trends, competitive strategies and promotional activities to inform decision-making.
Ensure timely resolution of challenges faced by the team and escalate unresolved issues as needed.

Skills

Stakeholder Management

Strategic Agility

Developing Talent

Result Orientation

Customer Centricity

Process Excellence

Education

Graduation in Pharmacy

Post Graduation

Job description

Achieve product-wise and value-wise sales targets across both primary and secondary sales on a monthly andyearly basis for the assigned area.
Maintain strong relationships with key stakeholders, including doctors, retailers, and stockists, through variouscustomer engagement initiatives aligned with the company’s strategy.
Conduct regular performance reviews for the team and the assigned area.
Develop and implement action plans to drive continuous improvement.
Identify skill gaps and take proactive steps to train and develop team members accordingly.
Ensure strict adherence to the company’s credit policy within the area of operation.
Monitor and control outstanding payments to minimize financial risk.
Ensure timely recruitment and onboarding of Medical Executives (MEs) and Medical Trainees (MTs) in accordancewith company norms to prevent sales disruptions.
Oversee field operations of MEs and MTs, ensuring timely submission of daily reports
Facilitate the execution of company strategies by guiding and supporting team members.
Provide market intelligence on industry trends, competitive strategies and promotional activities to inform decision-making.
Ensure timely resolution of any challenges faced by the team.
Escalate unresolved issues to line managers and head office as needed to prevent delays.

Work Experience

Overall 8 -10 Years, minimum 2 years of experience as a First Line Manager