Key Account Manager

Gauge Logistics Pvt Ltd; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Professional development opportunities

Recognition and awards programs

Global exposure in logistics

Job summary

A logistics company in Mumbai is seeking an experienced Key Account Manager to develop relationships with clients in the Freight Forwarding industry. You'll be responsible for understanding client needs, ensuring satisfaction, and negotiating service agreements. The ideal candidate has 3-5 years of experience in a KAM position and is skilled in client relationship development. This role values professional growth and offers a supportive culture focused on team success.

Qualifications

• 3 to 5 years of experience in KAM position in the Freight Forwarding Industry.
• Experience in coordinating with CHA, CFS, and local transportation.

Responsibilities

• Develop and maintain strong relationships with key clients.
• Understand client needs and provide tailored solutions.
• Ensure high levels of customer satisfaction through exceptional service.
• Negotiate contracts, pricing, and service agreements.
• Resolve customer issues efficiently to maintain partnerships.

Skills

Key account management

Client relationship development

Freight forwarding knowledge

Communication skills

Job description

Founded in 2021, Go Gauge Logistics is a dynamic player in the field of International project cargo logistics, with a strong focus on Vessel Chartering, Heavy & ODC transportation, Industrial Equipment Relocation and Installation, Warehousing, Engineering & Turnkey Solutions. Headquartered in Singapore with additional operations in India, Malaysia, Switzerland, Germany & global network, our vision is to become a leading expert in these specialized fields, offering cost-effective turnkey solutions to our clients' logistical challenges.

Join Our Growing Team:

As we continue to expand our customer base, we are on the lookout for exceptional talents to join our team. At Go Gauge Logistics, we believe in a people-first culture, fostering an inclusive environment where diversity is celebrated. We are an equal opportunity employer and are committed to accommodating the needs of all individuals, including those with disabilities.

Job Description

• Develop and maintain strong relationships with key clients, serving as their main point of contact.
  
• Understand client needs, challenges, and goals to provide tailored solutions.
  
• Communication with local vendors, CHA, CFS and Local Transporter
  
• Ensure high levels of customer satisfaction by delivering exceptional service.
  
• Develop account growth strategies to increase revenue and customer retention.
• Prepare and deliver business reviews and reports for clients and senior management.
  
• Negotiate contracts, pricing, and service agreements with key accounts.
  
• Resolve customer issues efficiently to maintain long-term partnerships.
  

Requirements

- 3 to 5 years of experience in KAM position related to Freight Forwarding Industry

- CHA, CFS and Local Transportation coordination

• Professional Development: We invest in your growth by offering opportunities for professional development, training, and certifications to enhance your skills and career progression.
  
• Recognition and Awards: Join a culture that values and celebrates excellence. Our recognition programs and awards honor outstanding contributions and achievements.
  
• Global Exposure: Collaborate with a diverse range of clients and teams, gaining international exposure and expanding your professional network.