Key Account Manager

Go Gauge Logistics; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Professional development

Recognition programs

Global exposure

Job summary

Go Gauge Logistics is seeking a motivated Key Account Manager in Mumbai to lead relationships with key clients in freight forwarding. You will understand client needs, coordinate with CHA, CFS and local transporters, and deliver tailored logistics solutions to ensure high satisfaction.

The role offers opportunities for professional growth, international exposure, and recognition for excellence within a globally oriented logistics environment.

Qualifications

• 3 to 5 years of experience in KAM in freight forwarding.
• Experience coordinating CHA, CFS and local transportation.

Responsibilities

• Develop and maintain strong relationships with key clients.
• Understand client needs and provide tailored solutions.
• Communicate with local vendors, CHA, CFS and local transporter.
• Ensure high levels of customer satisfaction with exceptional service.
• Develop account growth strategies to increase revenue and retention.
• Prepare and deliver business reviews and reports for clients and senior management.
• Negotiate contracts, pricing, and service agreements with key accounts.
• Resolve customer issues to maintain long-term partnerships.

Skills

Key account management

Freight forwarding coordination

Client relationship management

Contract negotiation

Vendor coordination

Job description

Founded in 2021, Go Gauge Logistics is a dynamic player in the field of International project cargo logistics, with a strong focus on Vessel Chartering, Heavy & ODC transportation, Industrial Equipment Relocation and Installation, Warehousing, Engineering & Turnkey Solutions. Headquartered in Singapore with additional operations in India, Malaysia, Switzerland, Germany & global network, our vision is to become a leading expert in these specialized fields, offering cost-effective turnkey solutions to our clients' logistical challenges.

Join Our Growing Team:

As we continue to expand our customer base, we are on the lookout for exceptional talents to join our team. At Go Gauge Logistics, we believe in a people-first culture, fostering an inclusive environment where diversity is celebrated. We are an equal opportunity employer and are committed to accommodating the needs of all individuals, including those with disabilities.

Job Description

• Develop and maintain strong relationships with key clients, serving as their main point of contact.
• Understand client needs, challenges, and goals to provide tailored solutions.
• Communication with local vendors, CHA, CFS and Local Transporter
• Ensure high levels of customer satisfaction by delivering exceptional service.
• Develop account growth strategies to increase revenue and customer retention.
• Prepare and deliver business reviews and reports for clients and senior management.
• Negotiate contracts, pricing, and service agreements with key accounts.
• Resolve customer issues efficiently to maintain long-term partnerships.

Requirements

• 3 to 5 years of experience in KAM position related to Freight Forwarding Industry
• CHA, CFS and Local Transportation coordination

• Professional Development: We invest in your growth by offering opportunities for professional development, training, and certifications to enhance your skills and career progression.
• Recognition and Awards: Join a culture that values and celebrates excellence. Our recognition programs and awards honor outstanding contributions and achievements.
• Global Exposure: Collaborate with a diverse range of clients and teams, gaining international exposure and expanding your professional network.