Key Account Manager

Jio; Khordha; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jio in Bhubaneswar, Odisha is seeking a Key Account Manager with 5–12 years of government sales experience to drive revenue and manage strategic accounts.

You will lead account planning, build relationships with key clients, collaborate with service delivery and marketing, monitor satisfaction, and ensure on-time project delivery while complying with regulatory requirements.

Qualifications

• 5–12 years of experience in Government sales.
• MBA preferred or equivalent education.
• Strong account management skills.

Responsibilities

• Account Planning: Drive revenue and develop/implement strategic account plans for key customers.
• Customer Relationship Management: Build and maintain strong relationships with key clients and address escalations.
• Cross-functional Collaboration: Work with Service Delivery, Care & Assurance, Finance and Marketing.
• Customer Satisfaction: Monitor metrics and gather insights to improve service delivery.
• Revenue growth: Incremental revenue through new customer acquisitions and new products penetration in existing accounts.
• Revenue retention: Churn management within existing accounts.
• Delivery & compliance: Ensure on-time project delivery and regulatory compliance.

Skills

Industry knowledge

Government sales

Key account management

Customer focus & problem solving

Collaboration & relationships

Education

Any Graduation / MBA preferred

Job description

Jio is seeking applications from suitable candidates for the position of “Key Account Manager”

Education Required:

Any Graduation (MBA preferred)

Work location:

Odisha, Bhubaneswar

Experience Required:

5-12 years (must have at least 5 years of experience in Government sales)

Responsibilities

• Account Planning: Drive Revenue and develop/implement strategic account plans for key customers, identify upsell and cross-sell opportunities within existing accounts and monitor account performance and identify areas for improvement.
• Customer Relationship Management: Build and maintain strong relationships with key clients. Act as the main point of contact for client escalations and issue resolution. Conduct regular meetings with clients to understand their needs and address any concerns.
• Cross-functional Collaboration: Work closely with other departments such as Service Delivery, Care & Assurance, Finance and Marketing to ensure seamless service experience to Customers.
• Customer Satisfaction: Monitor customer satisfaction metrics and take proactive steps to address any issues. Conduct regular customer surveys and feedback sessions to gather insights and improve service delivery
• Incremental Revenue through new Customer acquisitions and new Products penetration in existing accounts.
• Revenue retention in existing accounts (Churn Management)
• Ensuring Superior customer experience by driving Project Delivery as per agreed timelines, first time right deliveries, Network / Product Services uptime as per agreed SLAs.
• Statutory and Regulatory Compliances

Skill Set

• Knowledge of industry and products.
• Strong work experience in Government sales.
• Key Account Management Experience.
• Customer Focus and strong Problem-solving skills.
• Collaboration and Relationship building.