Key Account Manager

Zippee; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Zippee is hiring a passionate Key Account Manager (Customer Success) to launch India’s largest marketplaces and D2C brands as Zippee customers and help them grow.

You will own customer success, adoption, retention, and expansion while collaborating with Product, Operations, and Partnerships teams in a high-pressure, fast-paced startup environment. This is an in-person role at our Gurgaon HQ, Mon-Fri office with Saturday remote.

Qualifications

• 3–6 years of experience in customer success or account management within logistics.
• Strong analytical skills and ability to drive strategic discussions.
• High ownership mindset; comfortable in a fast-paced startup environment; own laptop required.

Responsibilities

• Own customer onboarding, launch, and growth post-handover from Partnerships.
• Act as the primary point of contact for brands and drive customer success.
• Improve adoption, retention, CSAT, and customer lifetime value; identify upsell opportunities.
• Collaborate with Product teams to capture feedback and influence roadmaps.
• Proactively identify at-risk accounts and drive retention initiatives.

Skills

Customer Success

Key Account Management

Stakeholder Management

Analytical Skills

Job description

• Zippee is building India's leading Quick Commerce Logistics network for consumer brands.
• Brands connect their online stores to Zippee and unlock 30-minute, same-day, and next-day delivery through our nationwide dark store network.
• We're backed by leading founders and investors including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (EaseMyTrip).

Job Description

• We're looking for a passionate Key Account Manager (Customer Success) who’ll launch India’s biggest marketplaces/D2C brands as Zippee customers & help them grow.
• You’ll own customer success, adoption, retention, and expansion opportunities while working closely with Product, Operations, and Partnerships teams.
• Ideal candidate will have strong analytical skills, thrive as a self-starter in an early-stage environment, & drive high-level strategic discussions.
• This is a high-pressure, zero-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone.
• This is an in-person role (M-F office | Saturday remote) at our Gurgaon HQ.

What you will do

• Own customer onboarding, launch, and growth post-handover from Partnerships.
• Act as the primary point of contact for brands and drive customer success.
• Improve adoption, retention, CSAT, and customer lifetime value. Identify upsell and expansion opportunities.
• Work with Product teams to capture customer feedback and influence roadmap priorities.
• Proactively identify at-risk accounts and drive retention initiatives.

Qualifications

• 3-6 years of experience in Customer Success, Key Account Management, or Client Success at a supply chain/warehousing/logistics company.
• Strong communication, stakeholder management, and problem-solving skills.
• Experience managing metrics such as CSAT, NPS, adoption, retention, and churn.
• Ability to manage multiple enterprise customers and projects simultaneously.
• High ownership mindset and comfort in a fast-paced startup environment.
• NOTE: You must have your own laptop.

Bonus points if you have

• Managed accounts of enterprise Indian D2C brands with CXO relationships.

What you will get

• High ownership and steep learning curve with direct exposure to leading Marketplaces/Qcomm platforms and D2C brands.