Key Account Manager

Quess IT Staffing; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Quess IT Staffing in Bengaluru, India, seeks an experienced professional to lead strategic staffing engagements and own end-to-end delivery for enterprise accounts. You will coordinate with recruitment teams, manage SLAs and governance, and drive profitability while maintaining strong client relationships.

The role emphasizes growth of key accounts, governance reviews, and collaboration with internal stakeholders to ensure seamless service delivery from requirements through joining.

Qualifications

• Strong experience in IT Staffing / C2H – mandatory.
• Proven experience in Account Management & Delivery within IT Staffing.
• Experience managing enterprise / key / strategic accounts.
• Strong client relationship and stakeholder management skills.
• Ownership of end-to-end delivery, including requirements, submissions, closures and joinings.
• Experience managing client escalations, SLAs, governance and delivery performance.
• Ability to drive account growth, revenue and profitability.
• Strong understanding of IT recruitment and staffing operations.

Responsibilities

• Act as the SPOC for assigned strategic accounts and build strong client relationships.
• Manage end-to-end staffing delivery and ensure achievement of agreed SLAs.
• Work closely with recruitment teams to drive fulfilment and improve submission-to-joining ratios.
• Track requirements, pipeline, closures and onboarding performance.
• Handle client escalations and ensure timely resolution.
• Conduct regular account governance and performance reviews.
• Identify opportunities for account expansion and business growth.
• Drive revenue and profitability while maintaining strong client relationships.
• Coordinate with internal stakeholders to ensure smooth and consistent service delivery.

Skills

IT Staffing

C2H

Account Management

Delivery

Stakeholder Management

Client Relationship

Governance

Revenue Growth

Job description

• Strong experience in IT Staffing / C2H – mandatory.
• Proven experience in Account Management & Delivery within IT Staffing.
• Experience managing enterprise / key / strategic accounts.
• Strong client relationship and stakeholder management skills.
• Ownership of end-to-end delivery, including requirements, submissions, closures and joinings.
• Experience managing client escalations, SLAs, governance and delivery performance.
• Ability to drive account growth, revenue and profitability.
• Strong understanding of IT recruitment and staffing operations.
• Immediate / short-notice joiners preferred.

Key Responsibilities:

• Act as the SPOC for assigned strategic accounts and build strong client relationships.
• Manage end-to-end staffing delivery and ensure achievement of agreed SLAs.
• Work closely with recruitment teams to drive fulfilment and improve submission-to-joining ratios.
• Track requirements, pipeline, closures and onboarding performance.
• Handle client escalations and ensure timely resolution.
• Conduct regular account governance and performance reviews.
• Identify opportunities for account expansion and business growth.
• Drive revenue and profitability while maintaining strong client relationships.
• Coordinate with internal stakeholders to ensure smooth and consistent service delivery.