Key Account Manager

TRUGlobal; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

TRUGlobal is seeking an Account Manager – Sales & Customer Success to drive growth across Enterprise & Emerging accounts in IT Staffing and IT Services. The role emphasizes account growth, customer success, revenue expansion, and strategic client relationships, with preferred exposure to GTM initiatives and the US market.

You will lead cross-functional teams, manage large client relationships, and collaborate on renewals, proposals, and forecasts to support business expansion in the US market.

Qualifications

• 4–8 years of experience in Account Management within IT Staffing/IT Services.
• Proven track record in account growth, revenue generation, and client retention.
• Strong communication and negotiation skills; stakeholder management.
• Exposure to GTM strategy and US market is a plus.

Responsibilities

• Manage and grow Enterprise & Emerging accounts through proactive client engagement.
• Drive revenue through cross-selling, up-selling, renewals, and account expansion.
• Build and maintain CXO-level client relationships while ensuring high customer satisfaction.
• Partner with delivery and recruitment teams to ensure timely fulfillment and SLA adherence.
• Prepare account plans, forecasts, proposals, QBRs, and support RFP responses.
• Contribute to GTM initiatives and support business expansion, particularly in the US market.

Skills

Account management

Client partner

Customer success

Sales

Revenue growth

Stakeholder management

GTM strategy

US market

Job description

Job Title: Account Manager – Sales & Customer Success

Experience: 4–7/8 Years

Reporting To: Head – Staffing

Job Summary

We are looking for an Account Manager to drive growth across Enterprise & Emerging (EE & EN) accounts. The role focuses on account growth, customer success, revenue expansion, and strategic client relationship management within IT Staffing and IT Services. Candidates with exposure to Go-to-Market (GTM) initiatives and the US market will be preferred.

Key Responsibilities

• Manage and grow Enterprise & Emerging accounts through proactive client engagement.
• Drive revenue through cross-selling, up-selling, renewals, and account expansion.
• Build and maintain CXO-level client relationships while ensuring high customer satisfaction.
• Partner with delivery and recruitment teams to ensure timely fulfillment and SLA adherence.
• Prepare account plans, forecasts, proposals, QBRs, and support RFP responses.
• Contribute to GTM initiatives and support business expansion, particularly in the US market.

Required Skills & Experience

• 4–8 years of experience in Account Management, Client Partner, Customer Success, or Sales within IT Staffing/IT Services.
• Proven experience in account growth, revenue generation, and client retention.
• Strong understanding of IT Staffing models (Contract, C2H, Permanent, and Managed Services).
• Excellent communication, negotiation, presentation, and stakeholder management skills.
• Exposure to GTM strategy and US market is an added advantage.