Account Management

Experis; Pune District; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Experis is seeking a results-driven Project / Service Delivery professional in India to own end-to-end IT Managed Services delivery and account governance. The role emphasizes SLA/KPI adherence, resource forecasting, and strong stakeholder engagement to drive client satisfaction and growth.

The candidate will lead service governance, conduct regular reviews, and prepare executive dashboards for senior leadership, while leveraging staffing industry experience to identify upsell opportunities and

Qualifications

• End-to-end delivery of IT Managed Services projects with SLA/KPI adherence.
• Lead service governance including planning, resource allocation, and risk management.
• Forecasting, capacity planning, and utilization optimization.
• Drive productivity and quality to meet client expectations.
• Regular service reviews with clients and stakeholders.
• Prepare dashboards, MIS reports, and executive summaries.
• Act as SPOC for assigned accounts with stakeholder engagement.
• Identify upsell and cross-sell opportunities.
• Track revenue targets, margins, and cost optimization.
• Staffing industry experience is required.

Responsibilities

• Own end-to-end delivery of IT Managed Services projects and ensure SLA/KPI adherence.
• Lead governance including project planning, resource allocation, risk management, issue resolution, and continuous improvement.
• Forecast resources and plan capacity to meet project demands.
• Drive productivity, performance, and quality to satisfy client expectations.
• Conduct regular service review meetings with clients and internal stakeholders.
• Prepare and present dashboards and MIS reports for senior leadership and clients.
• Act as SPOC for accounts with strong relationship management.
• Identify upsell/cross-sell opportunities to grow account revenue.
• Monitor revenue targets, margins, and cost optimization.

Skills

Project delivery

IT Managed Services

SLA/KPI management

Resource forecasting

Capacity planning

Risk management

Issue resolution

Governance

Stakeholder engagement

Dashboards/MIS reporting

Executive summaries

Team leadership

Process improvement

Staffing industry experience

Job description

Project / Service Delivery (60%)

Own end-to-end delivery of IT Managed Services projects, ensuring adherence to SLA, KPI, scope, timelines, and contractual commitments.

Lead service governance, including project planning, resource allocation, risk management, issue resolution, escalation handling, and continuous service improvement.

Manage resource forecasting, capacity planning, and optimal utilization.

Drive productivity, team performance, and quality standards to consistently meet or exceed client expectations.

Conduct regular service review meetings (weekly/monthly/quarterly) with clients and internal stakeholders.

Prepare and present dashboards, MIS reports, and executive summaries for senior leadership and clients.

Account Management & Growth (40%)

Act as the end to end Single Point of Contact (SPOC) for assigned accounts, ensuring strong stakeholder engagement and relationship management.

Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth.

Develop account growth strategies aligned with client IT roadmap and business objectives.

Track account-level revenue targets, margin goals, and cost optimization objectives are met.

Must have staffing industry experience