Key Account Manager

Dynamics Expertise; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Dynamics Expertise in India is seeking a seasoned Key Account Manager to lead strategic client relationships in the US Healthcare IT domain from Bangalore. You will own the engagement lifecycle, drive growth, manage profitability, and ensure successful delivery across delivery and engineering teams.

The role requires 7–15 years of experience in account management, deep understanding of IT services, and strong stakeholder management skills.

Qualifications

• 8+ years of experience in Account Management or related roles within the IT services industry.
• Experience managing enterprise client accounts with substantial annual revenues.
• Ability to translate business objectives into technology solutions.
• Proven track record in account mining, cross-selling, and strategic client engagement.

Responsibilities

• Own and manage strategic client accounts through the engagement lifecycle.
• Drive growth through account mining, cross-selling, upselling, and identifying new opportunities within existing customers.
• Build relationships with client stakeholders and align technology solutions to their objectives.
• Translate business goals into actionable technical objectives with delivery and engineering teams.
• Ensure successful project execution by monitoring delivery quality, governance, communication, and client expectations.
• Maintain account profitability by managing P&L, commercial discussions, and risk mitigation.
• Conduct regular business reviews, monitor CSAT, and address client concerns.
• Identify opportunities for continuous improvement across delivery processes and customer experience.
• Partner with delivery leadership to ensure resource planning and capability development across accounts.
• Prepare account strategies, quarterly business reviews, annual roadmaps, and growth plans.

Skills

Account Management

Customer Success

Strategic Partnerships

Stakeholder Management

Negotiation

Communication

P&L Management

Cross-functional Leadership

Education

Bachelor's degree in Engineering

Job description

Key Account Manager

We are looking for a dynamic Account Manager to manage and grow strategic client relationships within the US Healthcare IT domain. This role requires a blend of business acumen, technical understanding, and customer relationship management to drive account growth, ensure successful project delivery, and maximize customer satisfaction. As an Account Manager, you will serve as the primary point of contact for assigned accounts, partnering with clients and internal teams to translate business objectives into technology solutions. You will be responsible for account expansion, financial performance, continuous improvement initiatives, and ensuring long‑term customer success. This role is ideal for professionals who thrive in ownership‑driven environments, enjoy solving business problems through technology, and aspire to build long‑term strategic partnerships with enterprise clients.

Experience Required: 7-15 years

Work Location: Bangalore

Responsibilities

• Own and manage strategic client accounts, serving as the primary point of contact throughout the engagement lifecycle.
• Drive account growth through account mining, cross‑selling, upselling, and identifying new business opportunities within existing customers.
• Build strong relationships with client stakeholders by understanding their business objectives and aligning technology solutions to their needs.
• Translate business goals into actionable technical objectives by collaborating with delivery and engineering teams.
• Ensure successful project execution by monitoring delivery quality, governance, communication, and client expectations.
• Maintain project profitability by managing account financials, P&L, commercial discussions, and risk mitigation.
• Conduct regular business reviews, monitor customer satisfaction (CSAT), and proactively address client concerns.
• Identify opportunities for continuous improvement across delivery processes, customer experience, and operational efficiency.
• Partner with delivery leadership to ensure resource planning, succession planning, backfills, and capability development across assigned accounts.
• Prepare account strategies, quarterly business reviews, annual roadmaps, and growth plans aligned with customer objectives.
• Work closely with cross‑functional teams including delivery, engineering, sales, and leadership to ensure successful customer outcomes.

Requirements

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field.
• 8+ years of experience in Account Management, Customer Success, Client Partner, Engagement Management, or similar roles within the IT services industry.
• Experience managing enterprise client accounts with annual revenues exceeding USD 0.5 million.
• Proven track record of growing existing accounts through account mining, cross‑selling, and strategic client engagement.
• Strong understanding of IT services, software development lifecycle, digital transformation, and technology-driven business solutions.
• Experience participating in solutioning discussions and translating business challenges into technology initiatives.
• Hands‑on experience managing P&L for multiple client accounts simultaneously.
• Strong understanding of IT project delivery, commercial management, and financial governance.
• Experience preparing quarterly business reviews (QBRs), annual account roadmaps, and strategic account plans.
• Excellent stakeholder management, relationship-building, negotiation, and communication skills.
• Strong analytical thinking, problem‑solving ability, and attention to detail.
• Demonstrated ability to collaborate effectively with delivery, engineering, and leadership teams.
• Experience in the US Healthcare IT domain is highly preferred.
• Ability to work in a fast‑paced, ownership-driven environment with a strong focus on customer success and business growth.

Contact Us

• Phone Number Ext:200 732-602-2560
• Email Address [e-mail]
• Headquarters: 510 Thornall Street, Suite 210, Edison, NJ-08837, USA
• India Office: #73/37, 14th Cross, 9th Main, Sector 6, HSR Layout, Bangalore-560 102
• 2nd floor, Aryabhangy Pinnacle, SA Road, Elamkulam, Kochi, Kerala, 682020