Key Account Executive – EMEA/AFRICA

ESP Engineered; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

ESP Engineered is hiring for a Key Account Manager in India, Haryana, Gurugram District. The role involves managing key accounts, ensuring client satisfaction, and identifying growth opportunities. Responsibilities include conducting review meetings, collaborating with internal teams, and maintaining account details in CRM systems. Candidates should have at least 1 year of experience in account management or customer success, strong relationship skills, and familiarity with CRM platforms. A passion for technology and customer experience is essential.

Qualifications

• 1+ years of experience in Key Account Management, preferably in B2B SaaS or IT products.
• Strong relationship-building skills to engage with key stakeholders.
• Working knowledge of CRM platforms and virtual communication tools.
• Excellent presentation, communication, and follow-up skills.

Responsibilities

• Manage the end-to-end lifecycle of key accounts.
• Act as the primary point of contact for assigned accounts.
• Identify growth opportunities within existing accounts.
• Conduct regular review meetings and product demonstrations.
• Collaborate with internal teams to resolve client issues.
• Maintain detailed account activity in CRM systems.

Skills

Key Account Management

Customer Success

CRM platforms

Relationship-building

Presentation skills

Communication skills

Organizational skills

Technical knowledge

Tools

Zoho

Salesforce

Zoom

MS Teams

Job description

Overview

Manage the end-to-end lifecycle of key accounts—from onboarding and relationship nurturing to upselling and renewals.

Act as the primary point of contact for assigned accounts, ensuring client satisfaction and long-term value.

Identify growth opportunities within existing accounts by understanding client goals and aligning solutions accordingly.

Conduct regular review meetings and product demonstrations to showcase ongoing value and explore upsell potential.

Collaborate with internal teams to ensure smooth service delivery and resolve client issues promptly.

Maintain detailed account activity and progress in CRM systems.

Adapt to Lloyds\' learning culture—actively participate in LMS modules, team workshops, and contribute to knowledge sharing.

Responsibilities

• Manage the end-to-end lifecycle of key accounts—from onboarding and relationship nurturing to upselling and renewals.
• Act as the primary point of contact for assigned accounts, ensuring client satisfaction and long-term value.
• Identify growth opportunities within existing accounts by understanding client goals and aligning solutions accordingly.
• Conduct regular review meetings and product demonstrations to showcase ongoing value and explore upsell potential.
• Collaborate with internal teams to ensure smooth service delivery and resolve client issues promptly.
• Maintain detailed account activity and progress in CRM systems.

Qualifications

• 1+ years of experience in Key Account Management, Customer Success, or Enterprise Client Handling, preferably in B2B SaaS or IT products.
• A strategic mindset and strong relationship-building skills to engage with key stakeholders.
• Working knowledge of CRM platforms (e.g., Zoho, Salesforce) and virtual communication tools (Zoom, MS Teams, etc.).
• Excellent presentation, communication, and follow-up skills.
• Ability to multitask and prioritize client needs in a fast-paced, collaborative environment.
• Curiosity to understand client pain points and offer consultative solutions.
• Strong organizational skills with attention to detail and follow-through.
• Passion for technology, customer experience, and long-term partnerships.

What you need to have / bring to the table

• 1+ years of experience in Key Account Management, Customer Success, or Enterprise Client Handling, preferably in B2B SaaS or IT products.
• A strategic mindset and strong relationship-building skills to engage with key stakeholders.
• Working knowledge of CRM platforms (e.g., Zoho, Salesforce) and virtual communication tools (Zoom, MS Teams, etc.).
• Excellent presentation, communication, and follow-up skills.
• Ability to multitask and prioritize client needs in a fast-paced, collaborative environment.
• Curiosity to understand client pain points and offer consultative solutions.
• Strong organizational skills with attention to detail and follow-through.
• Passion for technology, customer experience, and long-term partnerships.