Key Account Executive

BoxUp Luxury Gifting; Bengaluru; On-site; INR 480,000 - 760,000; Full time

Job summary

BoxUp Luxury Gifting is seeking a dynamic Key Account Executive who can manage and grow our corporate accounts. This role goes beyond customer service—it requires building long‑term client relationships, ensuring flawless project execution, and driving repeat business while delivering an exceptional customer experience.

The ideal candidate understands the expectations of B2B clients, thrives in a fast‑paced environment, and can seamlessly coordinate with multiple internal teams to ensure every

Qualifications

• 1-3 years of experience in Key Account Management, Client Relationship Management, Customer Success, or B2B Sales.
• Experience working with corporate clients in industries such as corporate gifting, packaging, printing, branding, events, promotional merchandise, hospitality, manufacturing, or similar sectors.
• Proven experience handling end-to-end post-sales account management.
• Demonstrated success in achieving revenue, retention, or account growth targets.

Responsibilities

• Manage and grow existing corporate accounts to drive repeat business.
• Build long-term relationships with decision-makers and procurement teams and ensure project success.
• Coordinate with internal teams to ensure flawless project execution and timely delivery.
• Meet or exceed monthly/quarterly revenue, retention, or account growth targets.

Skills

Key Account Management

Client Relationship Management

Customer Success

B2B Sales

Project coordination

Cross-functional collaboration

Account growth & revenue

Job description

We are looking for a dynamic and relationship-driven Key Account Executive who can manage and grow our existing corporate accounts. This role goes beyond customer service—it requires someone who can build long‑term client relationships, ensure flawless project execution, and drive repeat business while delivering an exceptional customer experience.

The ideal candidate understands the expectations of B2B clients, thrives in a fast‑paced environment, and can seamlessly coordinate with multiple internal teams to ensure every project is delivered successfully.

Ideal Candidate Profile

Experience

• 1-3 years of experience in Key Account Management, Client Relationship Management, Customer Success, or B2B Sales.
• Experience working with corporate clients in industries such as corporate gifting, packaging, printing, branding, events, promotional merchandise, hospitality, manufacturing, or similar sectors.
• Proven experience handling end-to-end post-sales account management.
• Demonstrated success in achieving revenue, retention, or account growth targets.

Must-Have Skills

B2B Account Management

• Strong understanding of B2B customer expectations and buying behaviour.
• Experience managing multiple corporate accounts simultaneously.
• Ability to build long‑term relationships with decision‑makers and procurement teams.
• Skilled at handling large‑value projects and enterprise clients.

Client Relationship Management

• Excellent relationship‑building skills.
• Ability to earn customer trust and become a reliable business partner.
• Strong follow‑up and account nurturing abilities.
• Comfortable engaging with CXOs, HR teams, Admin teams, Marketing teams, Procurement, and Purchase Managers.

Communication Skills

• Exceptional verbal and written communication.
• Strong presentation and negotiation skills.
• Ability to communicate confidently with both clients and internal teams.

Coordination & Project Management

• Excellent coordination skills across Sales, Procurement, Production, Design, Warehouse, Logistics, and Finance.
• Ability to manage multiple projects while meeting strict timelines.
• Strong planning and organizational skills.
• Proactive in identifying and resolving issues before they impact the client.

Customer Experience

• Customer‑first mindset with a focus on delivering premium service.
• Strong problem‑solving and conflict‑resolution skills.
• Ability to handle escalations professionally and maintain positive client relationships.

Target & Commercial Orientation

• The ideal candidate should have a strong commercial mindset and be comfortable working with measurable targets.
• They should have experience in:
• Achieving monthly and quarterly revenue targets.
• Driving repeat business from existing accounts.
• Growing account value through upselling and cross‑selling.