Key Account Executive

Unilever; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Unilever in Mumbai is seeking a dedicated Key Account Executive (eCommerce) to manage day-to-day operations of online accounts and strengthen marketplace partnerships.

You will drive sales performance, execute promotional plans, monitor KPIs, and collaborate with marketing, supply chain, and customer service to ensure stock availability and optimized online visibility.

Qualifications

• Experience in managing eCommerce accounts or key accounts.
• Ability to drive sales targets and promotional campaigns.
• Strong relationship-building with marketplace partners.

Responsibilities

• Manage day-to-day operations of assigned eCommerce accounts.
• Build and maintain relationships with marketplace partners.
• Support Joint Business Planning (JBP) and customer growth initiatives.
• Coordinate account reviews and performance discussions.
• Deliver sales targets and drive assortment expansion and online visibility.
• Identify growth opportunities from category and customer insights.
• Support new product launches and promotional activations.
• Execute promotional calendars across marketplace platforms.
• Coordinate banner placements, brand stores, and visibility activities.
• Work with marketing teams to ensure effective campaign deployment.
• Track campaign ROI and recommend optimization opportunities.
• Analyze sales, traffic, conversion, and market share performance.
• Prepare regular business reviews and sales reports.
• Monitor key KPIs including GMV, NSV, ROAS, inventory availability, and profitability.
• Generate actionable insights to drive growth.
• Partner with supply chain and customer service teams to ensure stock availability.

Skills

Account Management

Sales Growth

Promotions & Marketing

Data Analytics

Operations Collaboration

Job description

ABOUT UNILEVER:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that strive to improve the lives of our consumers and the communities around us every day. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best.

At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!

Job Purpose

The Key Account Executive (eCommerce) is responsible for driving business growth across online marketplace accounts by managing day-to-day customer operations, executing promotional plans, tracking sales performance, and ensuring excellent customer partnerships.

The role works closely with internal cross-functional teams and external eCommerce partners to deliver sales, market share, and profitability objectives

Key Responsibilities

Account Management

• Manage day-to-day operations of assigned eCommerce accounts.
• Build and maintain strong relationships with marketplace partners.
• Support Joint Business Planning (JBP) and customer growth initiatives.
• Coordinate account reviews and business performance discussions.

Sales & Business Growth

• Deliver monthly, quarterly, and annual sales targets.
• Drive assortment expansion, product availability, and online visibility.
• Identify growth opportunities through category and customer insights
• Support new product launches and promotional activations.

Promotions & Marketing Execution

• Execute promotional calendars across marketplace platforms
• Coordinate banner placements, brand stores, and visibility activities.
• Work with marketing teams to ensure effective campaign deployment.
• Track campaign ROI and recommend optimization opportunities.

Data & Performance Analytics

• Analyze sales, traffic, conversion, and market share performance.
• Prepare regular business reviews and sales reports.
• Monitor key KPIs including GMV, NSV, ROAS, inventory availability, and profitability.
• Generate actionable insights to drive growth.

Operations & Supply Chain Collaboration

• Partner with supply chain and customer service teams to ensure stock availability.

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