Junior Operation Executive

CodeGama; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

CodeGama in Bengaluru seeks a detail-oriented Operations Executive to monitor transactions, respond to client queries, and coordinate with internal teams for smooth processing.

You will maintain Excel/MIS records, ensure accurate documentation, and escalate unresolved issues promptly while upholding confidentiality and efficiency in daily activities. Freshers are welcome and English communication is essential.

Qualifications

• Bachelor’s degree in banking/finance related field or equivalent.
• Freshers are welcome to apply.
• Strong verbal and written English communication skills.

Responsibilities

• Monitor, verify, and approve transactions per company process and compliance.
• Handle client queries regarding transaction status, delays, or issues.
• Coordinate with internal teams and banking partners for investigations and resolutions.
• Respond to clients professionally via email and other channels.
• Maintain and update Excel/MIS sheets for client queries and issues.
• Escalate critical or unresolved cases promptly.

Skills

Attention to detail

Problem-solving

Multi-tasking

Communication skills

Education

Bachelor’s degree in Banking/Finance or related field

Tools

MS Excel

Job description

We are looking for a detail-oriented and proactive Operations Executive to join our team. The candidate will be responsible for monitoring transactions, handling client queries, coordinating with internal teams, and ensuring smooth transaction processing and client support.

Key Responsibilities

• Monitor, verify, and approve transactions as per company process and compliance requirements
• Handle client queries related to transaction status, delays, failed payments, and beneficiary fund receipt issues
• Coordinate with internal teams and banking partners for transaction investigations and resolutions
• Respond to clients professionally through email and other communication channels
• Send regular transaction status updates and follow-up emails to clients
• Maintain and update Excel/MIS sheets for all client queries, complaints, transaction issues, and resolutions
• Ensure all client issues are tracked, resolved, and properly documented
• Escalate critical or unresolved cases to the respective teams promptly
• Maintain accuracy, confidentiality, and operational efficiency in daily activities

Requirements

• Bachelor’s degree in B.Com, BBA, BBM, BA, MBA, or any banking/finance related field
• Freshers are welcome to apply
• Good verbal and written communication skills in English
• Basic knowledge of banking, remittance, payment operations, or financial services preferred
• intermediary or Proficiency in MS Excel and basic computer applications
• Strong attention to detail and problem-solving skills
• Ability to manage multiple tasks and work in a fast-paced environment

Preferred skills

• Experience in customer support, banking operations, or payment processing is an added advantage
• Understanding of transaction monitoring and compliance processes preferred