Operations Executive

Digitide; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Digitide seeks an Operations Executive to support daily operations and customer care, acting as the backbone of the team to ensure efficient processes and a positive customer experience.

You will help deliver exceptional services, maintain client relationships, and collaborate across departments to optimize workflows in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of experience in customer service or operations, BFSI preferred.
• Excellent communication and a customer-centric approach.
• Strong problem-solving and analytical abilities with attention to detail.

Responsibilities

• Handle customer inquiries with timely, accurate information and solutions.
• Resolve customer issues and complaints, ensuring high satisfaction.
• Maintain and update customer records accurately.
• Collaborate with other departments to ensure smooth operations.
• Monitor and analyze customer feedback to identify areas for improvement.
• Assist in developing and implementing customer service strategies and policies.
• Train and mentor new customer care executives, ensuring high service standards.
• Ensure compliance with data privacy and company policies.
• Stay updated with industry trends and best practices in customer service.
• Perform any other tasks as assigned by management to support operations.

Skills

Customer service

Communication

Problem solving

Attention to detail

Time management

Independent worker

Adaptability

Team collaboration

Education

High school diploma or equivalent

Tools

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Operations Executive, you will play a vital role in our company's success by supporting the daily operations and customer care functions. You will be the backbone of our team, ensuring efficient processes and a positive customer experience. Your contributions will directly impact our ability to deliver exceptional services and maintain strong relationships with our clients.

Responsibilities

• Handle customer inquiries and provide timely, accurate information and solutions.
• Resolve customer issues and complaints, ensuring a high level of satisfaction.
• Maintain and update customer records and documentation accurately.
• Collaborate with other departments to ensure smooth operations and efficient workflow.
• Monitor and analyze customer feedback to identify areas for improvement.
• Assist in developing and implementing customer service strategies and policies.
• Train and mentor new customer care executives, ensuring a high standard of service.
• Ensure compliance with company policies and procedures, especially in data privacy.
• Stay updated with industry trends and best practices in customer service.
• Perform any other tasks as assigned by the management to support operations.

Qualifications

• A minimum of a high school diploma or equivalent qualification.
• 1-2 years of experience in a customer service or operations role, preferably in the BFSI industry.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving and analytical abilities, with attention to detail.
• Proficiency in using MS Office and other relevant software tools.
• Ability to work independently and manage multiple tasks effectively.
• A proactive and solution-oriented mindset, with a focus on continuous improvement.
• Willingness to learn and adapt to new technologies and processes.
• Excellent time management and organizational skills.
• A positive attitude and a passion for delivering exceptional customer service.

Job Info

• Job Identification 269218
• Job Category Customer Support/Operations | BPM