Operations Executive

Digitide; Krishnagiri District; On-site; INR 400,000 - 700,000; Full time

Job summary

Digitide, established provider of AI-led digital solutions, seeks an Operations Executive to streamline back-office operations and implement effective strategies, collaborating closely with customer care to deliver a seamless, customer-centric experience.

You will oversee daily activities, drive process improvements, analyze data for optimization and cost reduction, ensure regulatory compliance, mentor junior staff, and assist in budgeting and forecasting to support business growth.

Qualifications

• Bachelor’s degree or higher in business/ops field.
• Strong analytical and data interpretation skills.
• Experience with CRM systems and back-office operations.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Manage and oversee daily operational activities, ensuring timely and accurate execution.
• Develop and implement process improvements to enhance efficiency and productivity.
• Monitor and analyze operational data to identify optimization and cost-reduction opportunities.
• Collaborate with customer care to ensure a smooth customer experience and seamless operations.
• Train and mentor junior team members and conduct regular performance reviews.

Skills

Analytical skills

Problem-solving

Communication skills

Organizational skills

Multitasking

Data-driven decisions

Education

Bachelor's degree in Business Administration, Operations Management, or related field

Tools

CRM systems

Operational software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Operations Executive, you will play a vital role in streamlining and enhancing the efficiency of our back-office operations. Your primary focus will be on implementing and maintaining effective operational strategies, ensuring that our team operates seamlessly and delivers exceptional results. You will collaborate closely with various teams, including customer care, to ensure a cohesive and customer-centric approach.

Responsibilities

• Manage and oversee daily operational activities, ensuring timely and accurate execution.
• Develop and implement process improvements to enhance efficiency and productivity.
• Monitor and analyze operational data to identify areas for optimization and cost reduction.
• Collaborate with the customer care team to ensure a smooth customer experience and resolve any operational issues.
• Maintain strong communication and coordination with cross-functional teams to align operational goals.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Train and mentor junior team members, fostering a culture of continuous improvement.
• Conduct regular performance reviews and provide constructive feedback to the team.
• Stay updated with industry trends and best practices, implementing innovative solutions.
• Assist in budgeting, forecasting, and resource allocation for operational activities.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in an operational role, preferably in the BFSI industry.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent problem-solving and critical thinking abilities.
• Proficiency in using operational software and tools, including CRM systems.
• Effective communication and interpersonal skills for collaborating with diverse teams.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Willingness to adapt to changing business needs and priorities.
• Knowledge of industry regulations and compliance standards is an advantage.

Job Info

• Job Identification 268829
• Job Category Customer Support/Operations | BPM