Junior NOC Engineer

HTC Global Services; Hyderabad; On-site; INR 400,000 - 650,000; Full time

Job summary

HTC Global Services is seeking a Junior NOC Engineer to monitor payment platforms and supporting infrastructure around the clock. The role requires hands-on use of Zabbix and AppDynamics, plus familiarity with JSM tools for ticketing and alerting.

English fluency is mandatory for escalations and incident bridge calls. The position involves working with a distributed environment across Abu Dhabi and Dubai data centers.

Qualifications

• Provide proactive, round-the-clock monitoring and Level 1 incident triage across payment platforms and infrastructure.
• English fluency for escalations, handover reports and major-incident calls.

Responsibilities

• Provide proactive, round-the-clock monitoring and Level 1 incident triage across payment processing platforms and supporting infrastructure.
• Detect, verify, correlate, and escalate events quickly to protect business continuity.
• Maintain SLAs and coordinate handoffs during major incidents.

Skills

NOC monitoring

Incident triage

English communication

Tools

Zabbix

AppDynamics

Jira Service Management

JSM Operations

SolarWinds NTA

AWS CloudWatch

Oracle Exadata OEM

Job description

Exciting Opportunity Alert! HTC Global Services is hiring Junior NOC Engineers for one of our premium projects.

HTC Global Services - a leading CMM level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.

We are hiring a NOC Engineer to provide proactive, round-the-clock monitoring and Level 1 incident triage across our payment processing platforms and supporting infrastructure. The engineer is the tactical frontline of the operation: detecting, verifying, correlating, and escalating events fast and accurately, while protecting business continuity and meeting strict response SLAs

Tools & Technical Knowledge

Primary monitoring toolset (mastery expected):

• Zabbix — mandatory, primary infrastructure monitoring platform.
• AppDynamics (APM) — application performance monitoring.

Supporting platforms (familiarity valued):

• Jira Service Management (JSM) and JSM Operations — ticketing, alerting, on-call.
• SolarWinds NTA, AWS CloudWatch, Oracle Exadata OEM.
• Awareness of the surrounding environment: payment switch, card management, payment gateway, and middleware components.

Environment context (for scale awareness):

• ~100 network CIs, ~500 server CIs, DCs in Abu Dhabi and Dubai, MPLS/private WAN, dual-ISP internet, Aruba wireless stack.

Professional fluency in English (mandatory): Written and spoken, sufficient to run escalations, handover reports, and major-incident bridge calls.

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