NOC Analyst

Abacus; Chennai District; On-site; INR 420,000 - 720,000; Full time

Job summary

Abacus seeks a proactive NOC Analyst to join its Network Operations Center. You will monitor network, server, cloud, and infrastructure health, perform routine health checks, and detect issues before they impact operations.

Analyze alerts, trends, and incidents, perform initial troubleshooting, and coordinate with technical teams for resolution. This 24/7 role requires collaboration across Infrastructure, Network, Cloud, Security, and Service Desk, with ongoing optimization of monitoring and

Qualifications

• 1–3 years of experience in a NOC/Infra Ops environment.
• Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with monitoring Windows and Linux servers.
• Familiar with virtualization (VMware/Hyper‑V) and cloud platforms (Azure/AWS).
• Experience with ITSM tools such as ServiceNow, ConnectWise, or Jira.
• Willingness to work in a 24/7 environment.

Responsibilities

• Proactively monitor network, server, cloud, and infrastructure health using monitoring tools.
• Identify potential issues, performance degradation, and capacity risks before they impact services.
• Analyze alerts, trends, and recurring incidents to recommend preventive actions.
• Perform initial troubleshooting and coordinate with technical teams for issue resolution.
• Escalate critical incidents and support major outage management activities.
• Monitor service availability and ensure adherence to operational SLAs.
• Generate health, performance, and capacity reports for stakeholders.
• Optimize monitoring thresholds, alerting mechanisms, and operational processes.
• Collaborate with Infrastructure, Network, Cloud, Security, and Service Desk teams.
• Maintain accurate documentation, operational procedures, and incident records.
• Support continuous improvement initiatives to enhance system reliability and performance.

Skills

Networking fundamentals

TCP/IP

DNS

DHCP

VPN

Routing & Switching

Windows Server

Linux Server

SolarWinds

PRTG

LogicMonitor

VMware

Hyper-V

Azure

AWS

ServiceNow

ConnectWise

Jira

24/7 support

Education

Bachelor's degree in Computer Science/Information Technology/Network Engineering

Tools

SolarWinds

PRTG

LogicMonitor

Job description

Overview

We are seeking a highly motivated NOC Analyst to join our Network Operations Center team. This role focuses on proactively monitoring, analyzing, and running routine health checks. The ideal candidate will identify potential issues before they impact business operations, perform trend analysis, and collaborate with technical teams to drive preventive actions.

Roles & Responsibility

• Proactively monitor network, server, cloud, and infrastructure health using monitoring tools.
• Identify potential issues, performance degradation, and capacity risks before they impact services.
• Analyze alerts, trends, and recurring incidents to recommend preventive actions.
• Perform initial troubleshooting and coordinate with technical teams for issue resolution.
• Escalate critical incidents and support major outage management activities.
• Monitor service availability and ensure adherence to operational SLAs.
• Generate health, performance, and capacity reports for stakeholders.
• Optimize monitoring thresholds, alerting mechanisms, and operational processes.
• Collaborate with Infrastructure, Network, Cloud, Security, and Service Desk teams.
• Maintain accurate documentation, operational procedures, and incident records.
• Support continuous improvement initiatives to enhance system reliability and performance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Network Engineering, or related field.
• 1–3 years of experience in a NOC, Infrastructure Operations, Managed Services, or IT Operations environment.
• Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, routing, and switching.
• Experience monitoring Windows and Linux server environments.
• Hands‑on experience with monitoring tools such as: SolarWinds/PRTG/LogicMonitor
• Familiarity with virtualization technologies such as VMware and Hyper‑V.
• Understanding of cloud platforms including Microsoft Azure and AWS.
• Experience with ITSM tools such as ServiceNow, ConnectWise, or Jira.
• Willingness to work in a 24/7 environment