NOC Engineer

Innova solutinos; Hyderabad; On-site; INR 400,000 - 650,000; Full time

Job summary

Innova solutinos in Hyderabad is seeking a Network (Support) Engineer to handle calls with US/UK clients and coordinate with on-site teams. You will monitor servers, networks, and cloud resources using Zabbix, CloudWatch, Azure Monitor, SolarWinds, and more.

Strong communication, incident triage, and 24x7 availability are essential. You will document processes, participate in change management, and support patching and backups using SCCM/Intune and Ivanti tools.

Qualifications

• Bachelor's degree or equivalent in IT or related field.
• Experience with monitoring and incident management in a NOC environment.
• Strong communication and coordination skills for global clients.

Responsibilities

• Handle calls/conversations with US/UK clients or coordinate with on-site teams.
• Manage and maintain monitoring systems for on-prem servers and infrastructure across cloud environments.
• Respond to alerts using monitoring tools (SolarWinds, Zabbix, CloudWatch, Azure Monitor, etc.).
• Use ServiceNow for ticketing and incident management; triage per SOPs.
• Participate in 24x7 on-call rotations including weekends; conduct basic triage and escalation.
• Maintain NOC wiki and documentation; develop knowledge of client architecture.
• Patch and patch management using SCCM/Intune and Ivanti; support backup and DB monitoring.

Skills

Communication skills

Incident management

NOC operations

Monitoring tools

Client coordination

Education

Any Graduate

Tools

Zabbix

CloudWatch

Azure Monitor

SolarWinds

Cacti

SCOM

Dynatrace

Splunk

Quest Active Directory Monitoring

SCCM/Intune

Ivanti Patch/Vulnerability Management

Veeam

Job description

Role & responsibilities

• MUST be handling CALLS / Conversations with either US / UK Clients or coordination with OnSite teams. (US Accent / Neutral UK Accent).
• Manage and maintain the Clients Monitoring Systems for On-premises entities like Servers, Network endpoints and other InfrastructureMonitoring and support experience on any one of the Cloud environments such as AWS, Azure or GCPHands on experience using monitoring tools such as Zabbix, Cloud Watch, Azure Monitor etc.Preferred basic knowledge and experience on Cloud environments.
• Alerts and events Management via monitoring tools like Solar Winds, Cacti, Azure Monitor, SCOM, Cisco UCS, Control Up, Citrix Director , Tripwire, LogRhythm, Dynatrace and Splunk.
• Good knowledge on using ServiceNow for ticketing and Incident Management.
• Incident Management & Triaging based on SOPs & documented procedures.
• Critical & Major incident handling and managementBackup & DB jobs monitoringPerformance & availability monitoringEscalation of incidents to Fisher L2 and other teams
• Basic triage based on SOPs & Documented procedures.
• Categorize critical levels for incidents and service requestsParticipate in change management & Maintenance work
• Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.
• Development of knowledge and skills in network and system administration, particularly about Clients architecture and platforms.
• Tier 1 Support for co-location, customer backup network and ISP services.
• Participate in a 24x7 call-out rotation including Weekend support.
• Montor the AD with Quest Active Directory Monitoring.
• Patching ServicesSupport the patching activities required, including standard & emergency patching.Use SCCM/Intune and Ivanti Patch/Vulnerability Management tools for patching.Patching of servers and desktops may require troubleshooting (failure percentage) and the SLAs for troubleshooting patches will be on best effort.
• Backup SupportMonitor backup jobs using Veeam tool.Perform basic triage for failed backup jobs and follow defined procedures.

Preferred candidate profile

Need Strong Communication SkillsNeed to work 5-days OfficeRole: Network (Support) Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate .