Network Ops Engineer III- India

CME Group; Bengaluru; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

CME Group is hiring a full-time NOCC Engineer in Bengaluru to monitor and maintain Global Network infrastructure. You will troubleshoot incidents, act as a first responder, and coordinate with Incident Management, IT teams and third-party providers to ensure system availability for internal users and external members.

You will manage alerts, perform health checks, and collaborate with vendors while ensuring SLA adherence, escalation, and documentation.

Qualifications

• CCNA or equivalent certification is mandatory within 6 months of joining.
• Strong routing/switching knowledge with troubleshooting ability.
• Experience with major firewall platforms and security configurations.

Responsibilities

• Actively monitor and troubleshoot incidents related to Global Network infrastructure and services.
• Serve as first responders to organize incident response and issue containment.
• Monitor consoles and respond to alerts; investigate issues promptly.
• Escalate and document network tickets with timely updates.
• Perform daily network health checks to ensure uptime per SLA.
• Collaborate with customers, vendors, carriers and IT teams as needed.
• Implement standard network changes and support migration/upgrade activities.
• Engage in commissioning/decommissioning network equipment and circuits.
• Document SOPs, KBAs, RCAs and network diagrams.

Skills

Route & switch expertise

Network incident response

Cross-functional collaboration

Excellent verbal & written skills

Multitasking under pressure

Ability to escalate and document

Education

CCNA / Equivalent certification

Tools

Cisco Routers & Switches

Arista Routers & Switches

Palo Alto / Fortinet

SolarWinds / Splunk

GCP Cloud

SNMP/ICMP/WMI/Agents

Jira / Confluence

VPN: GRE/IPSec/SSL

F5 Load Balancer

Job description

Description

This is a full-time NOCC Engineer role. The NOCC Engineer will be responsible for monitoring and maintaining network systems, identifying and troubleshooting issues. You would be working closely with the Incident Management, IT teams and 3rd party service providers to ensure the availability of all systems & applications to our internal users & external members.

Description

This is a full-time NOCC Engineer role. The NOCC Engineer will be responsible for monitoring and maintaining network systems, identifying and troubleshooting issues. You would be working closely with the Incident Management, IT teams and 3rd party service providers to ensure the availability of all systems & applications to our internal users & external members.

Roles And Responsibilities

• Actively monitoring and troubleshooting incidents related to Global Network infrastructure & services ensuring optimal performance
• Act as first responders helping to organize and control incident response & troubleshoot issues
• Monitor all the Consoles and Immediate response to alerts generated from the monitoring tools, indulge in investigation
• Timely update, escalation and resolution of network tickets
• Perform daily Health Check for Network, ensuring Network Uptime and service availability as per SLA
• Liaison with different Internal and External stakeholder including customers, vendor, carrier/circuit providers etc.
• Implementation of standard network changes
• Collaborate with Lead and Specialists for implementation of Migration/Upgrade Activities.
• Engage in Commission and Decommission Network equipment, services and circuits
• Document the SOPs, KBAs, RCAs, network diagrams.
• CCNA / Equivalent certification is mandatory (within 6 months of Joining, if not certified already)

Desired Skills

• Routing & Switching (TCP/IP, Routing protocols like OSPF & BGP, IP addressing, DDI protocols)
• Good Understanding on Cisco & Arista Routers and Switches, for gather diagnostics and do initial troubleshooting
• Understanding on Wireless Standards & Security features, for gather diagnostics and do initial troubleshooting
• Ability to do advanced routing/switching, FW troubleshooting
• Understanding of Palo Alto and/or Fortinet Operations, ability to check routing and firewall rules, ability to analyze traffic logs
• Understanding of Monitoring Tools like SolarWinds/Splunk etc.
• Basic Understanding on GCP Cloud.
• Basic Understanding of polling methods like SNMP/ICMP/WMI/Agents etc.
• Understanding of IT Infrastructure to be able to effectively escal
• Ability to aid IT Teams as or when needed and work closely with the vendors.
• Comfortable in working on weekend shifts.
• Ability to multitask and handle multiple alerts
• Excellent verbal and written skills
• Ability to Collaborate across departments and work as part of a team.

Good To Have

• Understanding of GlobalProtect Operations, ability to gather and analyze user logs and troubleshooting
• Knowledge on Configuring, Monitoring and tracking Alerts generated by different Monitoring Systems (Solarwinds, Splunk etc).
• Understanding of Jira Software for project and issue tracking, and managing agile workflows, and Confluence for knowledge base and articles.
• Understanding of Multicast concepts like PIM-SM, MSDP, AnyCastRP
• Understanding of F5 Load balancer techniques
• Understanding of VPN techniques such as GRE, IPSec and SSL
• Understanding of scripting language/tools such as Python / Ansible / Terraform

CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

Important Notice

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