Junior It Engineer

Nuevosol Energy Pvt. Ltd.; Turakapally; On-site; INR 250,000 - 450,000; Full time

Job summary

Nuevosol Energy Pvt. Ltd. in Hyderabad invites a Junior IT Engineer to provide hands-on first-line support for factory and office operations.

You will maintain desktops, laptops, printers, user accounts and Microsoft 365 services, troubleshoot routine issues, and coordinate with internal teams and vendors. The role suits a practical, service-oriented candidate who can document work clearly, support CNC/plant connectivity, and ensure IT security and asset management along with onboarding and

Qualifications

• Diploma or ITI in CS/IT or related fields.
• BCA, BSc, BE or B.Tech graduates are welcome.
• Freshers to 3 years' desktop/network support experience preferred.

Responsibilities

• Install, configure and troubleshoot Windows desktops and peripherals.
• Provide on-site and remote user support for office and plant facilities.
• Maintain assets and software licences; log tickets with clear notes.
• Assist with onboarding, access changes, and offboarding tasks.
• Coordinate with vendors for CNC/plant equipment connectivity.
• Follow IT security and workplace safety procedures.

Skills

Windows 10/11

LAN Wi‑Fi TCP/IP

Microsoft 365

Office Suite

Troubleshooting

Documentation

Education

Diploma

ITI

BCA

B.Sc.

B.Tech/B.E.

Job description

JOB DESCRIPTION

Junior IT Engineer Plant & Desktop Support

Location Tunikibollaram, Hyderabad Department Information Technology

Experience Fresher to 3 years Employment Full-time

Reports To IT Manager / IT Head Level Junior / Trainee

Role Summary

Provide hands-on first-level IT support for factory and office operations. Maintain desktops, laptops, printers, user accounts, Microsoft

365 services, network connectivity and basic plant IT infrastructure. The role suits a practical, service-oriented candidate who can

troubleshoot routine issues, document work properly and coordinate with internal teams and external vendors.

Key Responsibilities

• Install, configure, maintain and troubleshoot Windows 10/11 desktops, laptops, monitors, printers, scanners and peripherals.


• Resolve first-level hardware, operating-system, driver, application, Microsoft Office and business-software issues.


• Provide on-site and remote support to production, engineering, HR, finance and other office/plant users.


• Set up computers and approved software for new employees; assist with onboarding, access changes and offboarding tasks as


• authorised.


• Troubleshoot LAN, Wi-Fi, internet and TCP/IP connectivity; assist with switches, access points and network cabling checks.


• Coordinate with engineering/technical teams on LAN connectivity for CNC machines and other plant equipment; do not change


• machine or industrial-control configurations without authorisation.


• Support Microsoft 365, Outlook, Teams and OneDrive issues; assist with account access and password resets according to company


• procedures.


• Perform basic endpoint-security checks and ensure approved Windows, application and antivirus updates are applied.


• Log, update and close IT help desk tickets with clear issue descriptions, actions taken, status and resolution notes.


• Maintain accurate inventory of desktops, laptops, monitors, printers, network devices, accessories, software licences and


• warranty/AMC details.


• Coordinate with hardware, software and network vendors; follow up on service calls, repairs and warranty cases.


• Assist with CCTV, biometric and access-control systems when required; elevate specialist issues to the responsible vendor/team.


• Follow IT security, data protection, asset-handling and workplace safety procedures; report suspicious activity promptly。

Required Qualifications

• Diploma, ITI, BCA, B.Sc., B.Tech or B.E. in Computer Science, Information Technology, Computer Applications, Electronics &


• Communication, or a related technical field.


• Freshers with good practical knowledge are welcome; 02 years of desktop, IT or network support experience is suitable.

Required Technical Skills

• Working knowledge of Windows 10/11, desktop/laptop components and common troubleshooting methods.


• Basic LAN, Wi-Fi, TCP/IP, IP addressing, DNS, DHCP, switches and connectivity troubleshooting.


• Familiarity with Microsoft Office/Microsoft 365, email, printers and scanners.


• Basic understanding of antivirus, endpoint security, software updates and safe IT practices.


• Good problem-solving, documentation, communication and user-support skills.

Preferred Skills (Advantage)

• Basic Microsoft 365 administration and Microsoft Entra ID / Active Directory.


• Networking fundamentals or CCNA-level knowledge.


• IT ticketing systems, asset management and software licence tracking.


• Exposure to a manufacturing/plant environment, CNC connectivity, CCTV or biometric/access-control systems.

Candidate Profile

• Willing to provide hands-on support on the plant floor and in office areas.


• Able to prioritise requests, follow instructions, learn quickly and escalat


• Professional, dependable and service-oriented, with good follow-up and coordination skills.


• Able to work independently on routine tasks and collaboratively with the IT team, plant departments and vendors.

Key Performance Areas

• Timely response and resolution of user IT incidents and service requests.


• Reliability of end-user devices and basic plant IT connectivity.


• Accurate help desk, asset, software licence and maintenance records.


• Compliance with IT security procedures and authorised change processes.


• Effective coordination and follow-up with departments and external vendors.