IT SUPPORT/DESKTOP SUPPORT EXECUTIVE

FCI CCM Inc.; Kolkata District; On-site; INR 180,000 - 280,000; Full time

Job summary

FCI CCM Inc. in Chennai invites a Fresher IT Executive to support daily IT operations, assist employees with laptops, desktops, software, printers and network access, and help the IT team resolve routine issues.

You will handle device setup, maintain asset records, support onboarding and offboarding, manage tickets, and document activities according to approved procedures and security rules.

Qualifications

• Fresher; prior full‑time IT support experience is not required.
• Relevant IT or computer‑related education or training is preferred.
• Basic understanding of laptop and desktop hardware, operating systems and common office applications.
• Clear verbal and written communication and a patient, service‑oriented approach.

Responsibilities

• End-user IT Support: Receive user queries, identify symptoms, perform basic troubleshooting, and communicate progress.
• Laptop and Desktop Setup: Prepare and configure laptops and desktops, install approved software, check peripherals and connectivity.
• IT Asset Management: Maintain accurate inventory records, record asset assignments and returns, and coordinate stock checks.
• User Onboarding Support: Assist with device allocation, approved account and access requests, application setup, and onboarding.
• User Offboarding Support: Coordinate device returns, update inventory, and support access removal and data handover.
• Network and Printer Troubleshooting: Check basic connectivity, cables, Wi‑Fi, printer status, and queues; escalate as needed.
• Software Troubleshooting: Support routine installations and application issues using approved methods.
• IT Ticket Management: Record incidents, capture steps, track status, and confirm resolution.
• Documentation and Team Coordination: Maintain support records and escalate issues with evidence.

Skills

End-user IT Support

Laptop and Desktop Setup

IT Asset Management

User Onboarding Support

User Offboarding Support

Network and Printer Troubleshooting

Software Troubleshooting

IT Ticket Management

Documentation and Team Coordination

Education

Relevant IT education or training

Job description

Job Summary

Broad Function: As a Fresher IT Executive, you will support day-to-day IT operations in Chennai and help employees use their laptops, desktops, software, printers, and network connections effectively. You will work with the IT team to resolve routine issues and elevate problems that require specialist support. The role includes device setup, IT asset records, user onboarding and offboarding support, ticket tracking, and clear documentation. You will develop practical support skills while following approved procedures, access permissions, and information-security requirements.

Responsibilities

• End-user IT Support: Receive user queries, identify symptoms, perform basic troubleshooting, and communicate progress in clear language.
• Laptop and Desktop Setup: Prepare and configure laptops and desktops, install approved software, check peripherals and connectivity, and verify readiness before handover.
• IT Asset Management: Maintain accurate inventory records, record asset assignments and returns, and coordinate stock checks and device movements.
• User Onboarding Support: Assist with device allocation, approved account and access requests, application setup, and employee IT orientation.
• User Offboarding Support: Coordinate device returns, update inventory, and support approved access removal and data handover with the authorised IT team.
• Network and Printer Troubleshooting: Check basic connectivity, cables, Wi‑Fi, printer status, and print queues; elevate unresolved or wider outages.
• Software Troubleshooting: Support routine installation and application issues using approved methods; avoid unauthorised software and security changes.
• IT Ticket Management: Record incidents and requests, capture troubleshooting steps, track status, prioritise using impact and urgency, and confirm resolution.
• Documentation and Team Coordination: Maintain support records and checklists, coordinate routine IT activities, and elevate risks or unresolved issues with relevant evidence.

Requirements

• Fresher; prior full‑time IT support experience is not required.
• Relevant IT or computer‑related education or training is preferred.
• Specific qualification requirements are to be confirmed.
• Basic understanding of laptop and desktop hardware, operating systems, and common office applications.
• Basic knowledge of network connectivity, Wi‑Fi, IP addresses, and printers.
• Ability to follow a logical troubleshooting process and recognise when escalation is needed.
• Clear verbal and written communication and a patient, service‑oriented approach.
• Willingness to learn, follow IT procedures, and work collaboratively with the IT team.
• Basic spreadsheet skills for maintaining asset inventories and support records.
• Ability to support IT operations in Chennai; work mode to be confirmed.
• Awareness of password confidentiality, approved access, and safe handling of company devices and data.
• Internships, academic projects, or practical exposure to device setup and user support are preferred, not mandatory.

Skills

• End-user IT Support
• Laptop and Desktop Setup
• IT Asset Management
• User Onboarding Support
• User Offboarding Support
• Network and Printer Troubleshooting
• Software Troubleshooting
• IT Ticket Management
• Documentation and Team Coordination

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.