Junior Technology Specialist- Cloud Infrastructure

TheMaverics Technologies Pvt. Ltd.; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

A technology services company in Mumbai is looking for a proactive Junior Technology Specialist to provide L1 IT support. The ideal candidate will have 1-2 years of experience in troubleshooting hardware and software issues, particularly in Windows operating systems and Microsoft 365 administration. Responsibilities include resolving incidents via ticketing systems and ensuring compliance with SLAs. This full-time role requires strong communication and coordination skills in a fast-paced environment.

Qualifications

• 1-2 years experience in IT Support or Helpdesk role.
• Strong knowledge of Windows OS troubleshooting.
• Hands-on experience with Microsoft 365 Administration.
• Familiarity with ticketing systems and ITIL-based processes.

Responsibilities

• Provide remote and onsite IT support (L1).
• Manage and resolve incidents and service requests.
• Perform hardware and Windows OS troubleshooting.
• Administer Microsoft 365 user account management.
• Ensure compliance with SLA and SOP guidelines.

Skills

L1 support

Microsoft 365 administration

Windows troubleshooting

Incident management

Documentation and reporting

Networking concepts

Tools

Active Directory

Microsoft 365 Admin Console

Ticketing systems

Job description

Junior Technology Specialist- Cloud Infrastructure

Job title

Junior Technology Specialist- Cloud Infrastructure

Job Summary

We are seeking a proactive and detail-oriented Junior Technology Specialist- Cloud Infrastructure to provide remote and onsite IT support across our Mumbai (Western Line & Thane) locations. The ideal candidate should have hands-on experience in L1 support, Microsoft 365 administration, and troubleshooting Windows-based environments. The candidate must be comfortable working in a fast-paced environment while adhering to SLAs and SOPs.

Experience

1-2 Years

Location

Job Category

• Infra

Job Type

• Full Time Job

Job Description:

Responsibilities

• Provide Remote & Onsite IT Support (L1) to end users.
• Manage and resolve incidents and service requests through ticketing systems.
• Perform hardware troubleshooting for desktops, laptops, printers, and peripheral devices.
• Troubleshoot and maintain Windows Operating Systems.
• Support Microsoft Office applications (Excel, Outlook) and collaboration tools.
• Administer Microsoft 365 (user account creation, license management, password resets).
• Manage User Accounts & Access Control via Active Directory and M365.
• Be able to manage and optimize Domain Controllers, user policies, and system access management.
• Monitor and troubleshoot DHCP & DNS configurations.
• Aware of VPN & supporting Remote Access connectivity issues.
• Assist in data backup management and restoration processes.
• Perform basic troubleshooting and configuration of Firewalls & Networking devices.
• Ensure compliance with defined SLA & SOP guidelines.
• Maintain proper documentation and reporting of IT activities and resolutions.

Requirements

• Troubleshooting of Hardware and Software incidents.
• Experience in Active Directory and awareness of Group Policies.
• Hands on experience with Entra Connect and Microsoft 365 Admin Console.
• Awareness of SaaS, PaaS, and IaaS delivery models.
• Strong documentation and reporting skills.

Qualification

• 1 to 2 years of experience in IT Support / Helpdesk role.
• Strong knowledge of Windows OS troubleshooting.
• Hands-on experience with Microsoft 365 Administration.
• Familiarity with ticketing systems and ITIL-based processes.
• Basic understanding of networking concepts.
• Good communication and coordination skills.
• Ability to manage multiple tasks efficiently.

Microsoft Certifications

Microsoft Certification will be an added advantage.