IT Administrator

Pivotree Inc.; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Pivotree Inc. is seeking an IT Administrator for their Mumbai office. The role involves managing daily IT support for staff and maintaining IT infrastructure. Candidates should have over 5 years of experience in desktop support, a degree in a related field, and strong communication skills. The position also requires experience in both Windows and macOS environments.

The IT Administrator will be responsible for onboarding, troubleshooting technical issues, and managing global IT tools. This role offers a chance to work in a diverse and inclusive workplace.

Qualifications

• 5+ years of experience in end-user desktop support or computer operations.
• Experience with Google G-Suite admin console.
• Good written and verbal communication skills.

Responsibilities

• Provisioning required equipment and tools access for new employees.
• Supporting laptops, cell phones and peripherals.
• Configuration and maintenance of office IT infrastructure.
• Managing global IT tools, services, and software.
• Troubleshooting technical service and equipment problems.
• Assisting staff with remote and in-person IT support.
• Documenting procedures and controls for problem prevention.
• Responding to service tickets according to service level agreements.

Skills

End-user desktop support

Windows environment support

Apple macOS support

Google G-Suite administration

Computer networking

Python scripting

Communication skills

Education

Degree or diploma in a related field

Job description

Position Summary

We are looking for an IT administrator to join the Corporate IT team from our Mumbai office. The role reports to the Manager, Information Technology and requires a self‑driven, highly organized individual who excels in a fast‑paced technology environment. The IT Administrator will be responsible for managing the day‑to‑day support of staff IT needs and maintaining the infrastructure that supports the organization.

Scope of Responsibilities

• Employee Onboarding – Provisioning required equipment and tools access for new employees.
• Personal Technology – Supporting laptops, cell phones and peripherals.
• Office IT Infrastructure – Configuration and maintenance of printers, networks, projectors, conference devices and related equipment.
• Global IT Tools – Managing tools, services and software such as email, instant messaging, video conferencing, telephony and file storage.
• Customer service – Troubleshooting and restoring routine technical service and equipment problems, diagnosing faults using established processes.
• Remote and in‑person support – Assisting staff with IT services and equipment.
• Documentation – Recommending and documenting procedures and controls for problem prevention.
• Collaboration – Working independently, sharing information and assisting others with work orders.
• Hardware and software support – Performing diagnostic and corrective actions for hardware and software problems.
• Service ticket management – Responding to, resolving and documenting service tickets in a timely manner according to service level agreements.
• Vendor communication – Interacting with vendors to improve service or resolve issues.
• Infrastructure management – Ensuring all IT systems that support businesses of any size function efficiently.

Qualifications

• 5+ years of experience in end‑user desktop support or computer operations.
• Degree, diploma or equivalent in a related field.
• Experience supporting a Windows environment (AD, WSUS).
• Experience supporting Apple macOS environments (Jamf a bonus).
• Experience with Google G‑Suite admin console.
• Experience supporting video‑conferencing equipment and software.
• Solid understanding of computer networking and web‑based technologies.
• Knowledge of Python scripting and API skills is an added advantage.
• Good written and verbal communication skills.

Does this sound like you? Please send us your resume and include any additional links you think might be relevant (LinkedIn, published work, social media, etc.).

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.