Junior Executive - Sales & Services

Malabar Group; Hadapsar; On-site; INR 180,000 - 300,000; Full time

Job summary

Malabar Group in Maharashtra, India is seeking a customer-centric sales associate to drive jewelry sales by engaging customers, understanding their needs and guiding them to the right pieces.

You will deliver excellent service, educate customers on Malabar Promises and product details, gather feedback for improvements and support stock replenishment, billing, OMS and packing as part of a busy retail team.

Qualifications

• Ability to sell to customers.
• Self-motivated and target-driven.
• Excellent communication skills.
• Customer service skills.

Responsibilities

• Achieve individual sales targets and implement company strategies to grow store profit.
• Greet customers and understand their requirements.
• Provide excellent customer service and educate customers on Malabar Promises and product details.
• Gather customer feedback and share with the Manager for business improvement.
• Report sold stock to section head and ensure timely stock replenishment.
• Generate customer leads and increase footfall.
• Acquire knowledge in all store sections such as billing, cash, OMS, packing, etc.
• Assist in BTL marketing.

Skills

Ability to sell

Self-motivated

Excellent communication

Customer service

Job description

Job Role

To achieve the sales targets by engaging with the customers and assisting them to choose the jewelry and completing the sales transaction in line with the Company SOP.

• Responsible to achieve the individual sales target and executing the company’s strategies to enhance the store’s profit.
• Receive the customer in a welcoming manner and engage with them to understand their requirements.
• Provide excellent customer service, educate customers on benefits –Malabar Promises and product detailsto ensure customer delight in each sale.
• Gather feedback from customers or prospects and share it with theManagerfor business improvement.
• Report the sold stock to the section head for maintaining inventory; ensure timely stock replenishment.
• Generate customer leads and increase customer footfall.
• Acquire knowledge in all sections of the store such as billing, cash, OMS, packing, etc.
• Assist in BTL marketing.

Skills Required

• Ability to sell
• Self-motivated and driven by targets.
• Excellent communication skills
• Customer service skills