Junior Executive-Sales & Services

Malabar Group; Nagpur District; On-site; INR 180,000 - 240,000; Full time

Job summary

Malabar Group is seeking a dedicated sales professional for in-store customer interactions, product guidance, and end-to-end sales execution. You will greet customers, understand requirements, demonstrate products, and drive sales while ensuring excellent service and adherence to security standards.

This role emphasizes upselling, cross-selling, inventory handling, and participation in schemes and promotions to maximize customer satisfaction and store profitability.

Qualifications

• Experience in retail sales and customer service.
• Ability to greet customers and understand requirements.
• Proficiency in managing schemes and offers.
• Competence in cross-selling and upselling.
• Familiarity with inventory, stock checks and merchandising.

Responsibilities

• Achieve individual sales targets and execute strategies to boost store profit.
• Greet customers and understand their requirements to drive purchases.
• Escort customers to counters, explain products, and influence buying decisions.
• Engage in suggestive selling to build customer confidence and close sales.
• Perform remote selling via video calls as requested to reach more customers.
• Handle aged stock with priority selling while maintaining customer satisfaction.
• Cross-sell and promote products to high-net-worth customers across categories.
• Address customer queries and complaints with appropriate solutions.
• Provide product knowledge and Malabar Promises details to ensure delight in every sale.
• Prepare orders received online with security checks and CCTV-proof packing.
• Process returns and verify terms for Old Gold as per policy.
• Gather customer feedback for business improvement.

Skills

Customer service

Sales

Communication

Merchandising

Tools

OMS software

Inventory management

Job description

Primary Responsibilities

Sales and Customer -:

• Responsible to achieve the individual sales target and execute the company’s strategies to enhance the store’s profit.
• Greet and receive customers in a welcoming manner, engage with them to understand their requirements.
• Direct customers by escorting them to counters, introducingvarious products, and influencing customers’ buying decisions.
• Drive sales through the engagement of customers through suggestive selling by building their confidence.
• Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximise customer reach.
• Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact.
• Perform cross selling/cross promotion to HNI Customers by introducing them to all product categories of Malabar Gold & Diamonds.
• Understand & handle queries and complaints of the customer and address them with the right solution.
• Provide excellent customer service, educate customers on benefits – Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale.
• Pack products in front of the CCTV camera for orders received through online channels in order to maintain security protocol.
• Receive customer returns after purchase and Old Gold by cross checking the terms and conditions and performing the necessary quality checks.
• Gather feedback from customers or prospects and share it with the Manager for business improvement.
• Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers.
• Check for accuracy of the product details, weight, invoice after the sale in order to provide the customer with the right product and its details.

Schemes-:

• Inform the customers on special offers and take steps to enroll maximum customers in various schemes.
• Support customers in the scheme opening process and help with customer purchase against scheme balance
• Create Advance customer profiles in the system and facilitate the enhancement of advances by the customers.

Customer Order Management

• Coordinate the order placement of customer orders to respective SCM/MBMG via OMS software in order to ensure on time delivery.

Stock-:

• Count & tally the stock on a daily basis and record the opening stock and closing stock in the section allotted.
• Transfer the stock to the locker daily and ensure that ornaments are handled with care.
• Report the sold stock to the section head for maintaining inventory; ensure timely stock replenishment.

Work area & Display-:

• Execute all visual merchandising guidelines with respect to display and presentation of products within the store and maintain the quality and freshness of the same
• Ensure safety of jewellery displayed to customers and communicate any abnormal incident promptly to the superiors.

Marketing -:

• Generate customer leads and increase customer footfall.
• Call & invite customers and leads to visit the Store especially during product exhibitions, promotional events/campaigns, etc.
• Support the in-store team in event management and product exhibitions in order to engage the target audience and proper delivery of the messaging of the event.
• Build awareness of theproducts and services provided by thecompetitors, update product knowledge, and inform superiors about the latest trends in the market.
• Assist in BTL marketing.

Internal process-:

• Adhere to the company grooming standards and exhibit professionalism in appearance, behaviour, and in interactions with customers and team members.
• Ensure adherence to the standard operating procedures and cost-effective practices undertaken in the store.
• Prepare reports of sales data and submit them to Senior Management as and when required.

People development-:

• Acquire knowledge in all sections of the store such as billing, cash, OMS, packing, etc.
• Continuously strive for self-development by actively seeking opportunities for growth.
• Ensure adherence to timelines for completion of the performance appraisal for self.
• Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.