Junior Engineer

CIEL HR; Chennai District; On-site; INR 167,000 - 246,000; Full time

Job summary

CIEL HR in Tamil Nadu, Chennai region is seeking a Service Engineer/Technical Support executive to attend customer calls, understand service requirements, and coordinate with customers through telephone and email. You will visit customer sites for installation, troubleshooting, maintenance and servicing.

You will support senior service engineers, identify basic technical issues, prepare service reports, and coordinate with internal technical and sales teams for service-related issues.

Qualifications

• Freshers can apply.
• 02 years of experience in Service Engineering, Technical Support, Customer Support, or Telecalling preferred.
• Willingness to travel to customer locations.

Responsibilities

• Attend customer calls and understand service requirements.
• Coordinate with customers through telephone and email.
• Visit customer sites for installation, troubleshooting, maintenance, and servicing.
• Support senior service engineers during breakdown and preventive maintenance.
• Identify basic technical issues and provide first-level support.
• Prepare service reports and maintain customer records.
• Coordinate with the internal technical and sales teams for service-related issues.
• Follow up with customers regarding pending service requirements and spare parts.
• Maintain good customer relationships.

Skills

Telecalling skills

Technical knowledge

Willingness to travel

MS Office

Communication skills

Tools

MS Office

Job description

Role & responsibilities

Job Responsibilities:

• Attend customer calls and understand service requirements.
• Coordinate with customers through telephone and email.
• Visit customer sites for installation, troubleshooting, maintenance, and servicing.
• Support senior service engineers during breakdown and preventive maintenance.
• Identify basic technical issues and provide first-level support.
• Prepare service reports and maintain customer records.
• Coordinate with the internal technical and sales teams for service-related issues.
• Follow up with customers regarding pending service requirements and spare parts.
• Maintain good customer relationships.

Required Skills:

• Good communication and telecalling skills.
• Basic technical knowledge in mechanical/electrical/electronics.
• Willingness to travel to customer locations.
• Good problem-solving and customer-handling skills.
• Basic knowledge of MS Office.
• Freshers can also apply.

Preferred Profile:

Candidates with 02 years of experience in Service Engineering, Technical Support, Customer Support, or Telecalling will be preferred.