Junior Consultant – Implementation

Serosoft Solutions Pvt Ltd; Indore District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Career growth opportunities

Engagement in challenging projects

Dynamic team environment

Job summary

Serosoft Solutions Pvt Ltd in Indore District is looking for a Junior Consultant – Implementation to support ERP implementations for educational institutions. The role requires a candidate with a customer-first mindset, basic functional knowledge, and good learning ability. Responsibilities include supporting project planning, end-to-end implementation, client communication, and training. Ideal candidates will have 0–2 years of experience, with freshers encouraged to apply. The position offers a chance to work on challenging projects in a fast-growing EdTech environment.

Qualifications

• 0–2 years of experience in ERP implementation, project coordination, or client servicing roles. Freshers with strong aptitude can apply.
• Exposure to the education technology domain or enterprise software is desirable.
• Basic understanding of business processes with the ability to map them to ERP functionalities.
• Willingness to travel based on project needs.

Responsibilities

• Assist in requirement-gathering workshops and stakeholder interactions.
• Support end-to-end ERP implementation projects.
• Assist in configuring ERP modules based on client-specific processes.
• Support functional training sessions for stakeholders and end-users.
• Maintain communication with clients regarding project progress.

Skills

Basic functional knowledge

Good learning ability

Customer-first mindset

Good communication skills

Analytical thinking

Problem-solving abilities

Proficient in MS Excel

Tools

MySQL

Project documentation tools

Job description

We are looking for a Junior Consultant – Implementation who will be responsible for supporting the delivery of ERP implementations for educational institutions. The ideal candidate will have basic functional knowledge, good learning ability, and a customer-first mindset to support smooth client onboarding and system adoption.

Key Responsibilities:

• Assist in conducting requirement-gathering workshops and stakeholder interactions to understand client needs and support functional specifications.
• Support end-to-end ERP implementation projects—including planning, execution, monitoring, and client communication.
• Assist in configuring ERP modules based on client-specific business processes, ensuring timely and quality delivery.
• Support in delivering functional training sessions for stakeholders and end-users, both remotely and on-site.
• Collaborate with cross-functional teams to troubleshoot issues, provide support, and ensure successful deployments.
• Maintain clear and consistent communication with clients and internal teams regarding project progress, milestones, and risks.
• Assist in creating and maintaining project documentation, including Statements of Work (SoWs), User Acceptance Testing (UAT) plans, and change requests.
• Provide post-go-live support to ensure client satisfaction and solution adoption.
• Understand the difference between project-based and product-based delivery models; support accordingly.
• Coordinate with the product team to align on client requirements and enhancements during and after implementation.
• Adhere to project timelines and schedules while supporting all deliverables as per defined standards.
• Assist in performing data mapping and validation activities to support system configuration and data migration.
• Support prototype development for client-specific use case scenarios.
• Handle and resolve client queries with guidance, offering functional support and practical workarounds when needed.
• Assist in troubleshooting ERP issues during and post-implementation.

Education & Experience:

• 0–2 years of experience in ERP implementation, project coordination, or client servicing roles. (freshers with strong aptitude can apply).
• Exposure to the education technology domain or enterprise software is desirable.
• Basic understanding of business processes with the ability to map them to ERP functionalities.
• Familiarity with MySQL or similar relational databases is a plus.
• Good communication and presentation skills.
• Strong analytical thinking and problem-solving abilities.
• Proficient in MS Excel and project documentation tools.
• Willingness to travel based on project needs.

What We Offer?

• Be a part of a fast-growing tech leader in EdTech.
• Work with leading educational institutions across the globe.
• Engage in challenging and rewarding ERP implementation projects.
• Career growth in project management, product consulting, and leadership roles.

Join our dynamic team and be part of an innovative company where your efforts will directly shape the future of global education.