Junior Assistant/Senior Assistant /Recovery Officer/ JIA

ST. Milagres; Shimoga District; On-site; INR 350,000 - 550,000; Full time

Job summary

ST. MILAGRES in Shimoga district, Karnataka is seeking a Recovery Officer to conduct field visits and recover outstanding loans. You will develop strategies to minimize defaults, collaborate with internal teams to resolve complaints, and ensure policy compliance while driving collection efficiency.

You will analyze data to identify trends, maintain accurate records, and deliver excellent customer service, adapting to a dynamic financial environment with attention to detail.

Qualifications

• Strong understanding of credit underwriting, risk management, and financial analysis.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast‑paced environment.

Responsibilities

• Conduct field visits to recover outstanding loans from defaulting customers.
• Develop and implement effective strategies to minimize loan defaults and improve collection efficiency.
• Collaborate with internal teams to resolve customer complaints and enhance overall customer satisfaction.
• Analyze data to identify trends and areas for improvement in the recovery process.
• Provide excellent customer service and ensure compliance with company policies and procedures.
• Maintain accurate records of all interactions with customers and stakeholders.

Skills

Communication skills

Negotiation

Interpersonal skills

Analytical thinking

Problem solving

Teamwork

Detail orientation

Education

Graduate degree

Tools

Microsoft Office

Job description

Roles and Responsibility

• Conduct field visits to recover outstanding loans from defaulting customers.
• Develop and implement effective strategies to minimize loan defaults and improve collection efficiency.
• Collaborate with internal teams to resolve customer complaints and enhance overall customer satisfaction.
• Analyze data to identify trends and areas for improvement in the recovery process.
• Provide excellent customer service and ensure compliance with company policies and procedures.
• Maintain accurate records of all interactions with customers and stakeholders.

Job Requirements

• Strong understanding of credit underwriting, risk management, and financial analysis.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in Microsoft Office and other relevant software applications.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to adapt to changing priorities and deadlines in a dynamic business landscape.
• A graduate degree is required for this position.

About Company

ST. MILAGRES is a leading organization in the industry, committed to providing exceptional customer experiences and driving business growth through innovative solutions.