Manager

Tata Capital; New Delhi; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Tata Capital in Delhi seeks a skilled Recovery Manager to oversee the end-to-end recovery process for secured loans and lead recovery operations.

You will develop and implement strategies to improve collection rates, collaborate with internal teams to resolve customer issues, and monitor KPIs to drive performance.

The role emphasizes building relationships with customers, vendors, and partners, and analyzing market trends to identify growth opportunities.

Responsibilities

• Manage and oversee the recovery process for secured loans.
• Develop and implement effective strategies to improve collection rates and reduce delinquencies.
• Collaborate with internal teams to resolve customer complaints and issues.
• Analyze market trends and competitor activity to identify opportunities for growth.
• Build and maintain relationships with key stakeholders, including customers, vendors, and partners.
• Monitor and report on key performance indicators, such as recovery rates and delinquency metrics.

Job description

• Manage and oversee the recovery process for secured loans.
• Develop and implement effective strategies to improve collection rates and reduce delinquencies.
• Collaborate with internal teams to resolve customer complaints and issues.
• Analyze market trends and competitor activity to identify opportunities for growth.
• Build and maintain relationships with key stakeholders, including customers, vendors, and partners.
• Monitor and report on key performance indicators, such as recovery rates and delinquency metrics.