JSM- Executive-Guntur

Freyr Energy Services Pvt Ltd; Nallapadu; On-site; INR 350,000 - 520,000; Full time

Job summary

Freyr Energy Services Pvt Ltd invites applications for a Banking/Loan Processing role in India. You will own JSM cases, coordinate with banks, manage timelines, and handle rejected or refund cases on the Freyr Energy Platform. The role requires 1–3 years in Banking/Financial Services, strong communication, and Excel proficiency.

Applicants should hold a commerce/finance background and be able to manage multiple applications and follow-ups, ensuring smooth processing from login to disbursement.

Qualifications

• Bachelor's degree in Commerce, Business Administration, Finance, or related field.
• 1-3 years in Banking, NBFC, Financial Services, Loan Processing, or Customer Financing.
• Good understanding of retail loan documentation and credit processes.
• Strong communication and customer relationship management skills.
• Proficiency in MS Office, particularly Excel.
• Ability to manage multiple applications and follow-ups efficiently.

Responsibilities

• Own and manage JSM cases from login completion until final disbursement.
• Act as the single point of contact for customers throughout the loan process.
• Collect required documents, signatures, and consent letters from customers.
• Support customers during bank visits whenever required.
• Provide regular updates and ensure a smooth customer experience.
• Build and maintain relationships with assigned bank branches and officials.
• Coordinate loan inspections, sanction approvals, documentation, and tranche disbursements.
• Follow up regularly with branch managers and loan officers to expedite case processing.
• Resolve bank queries and documentation issues within agreed timelines.
• Escalate delays, non-cooperation, or high-risk cases to the Reporting Manager and AGM - JSMLoans.
• Update rejected or cancelled cases on the Freyr Energy Platform with accurate reasons.
• Coordinate with the JSM Login Team for case re-login when customers wish to continue.
• Arrange alternate bank details within 4 working days for reprocessing.
• Upload supporting documents for refund and rejection-related cases.

Skills

Communication & CRM

Loan knowledge

Multitasking

Education

Bachelor's degree in Commerce/Finance

Tools

MS Office

Excel

Job description

Job Description:

RolesandResponsibilities:

1. Customer Relationship & Case Management

• Own and manageassigned JSM cases from login completion until final disbursement.
  
• Act as the singlepoint of contact for customers throughout the loan process.
  
• Collect requireddocuments, signatures, and consent letters from customers.
  
• Support customersduring bank visits whenever required.
  
• Provide regularupdates and ensure a smooth customer experience.
  

2. Bank Coordination & Relationship Management

• Build and maintainstrong working relationships with assigned bank branches and officials.
  
• Coordinate loaninspections, sanction approvals, documentation, and tranche disbursements.
  
• Follow up regularlywith branch managers and loan officers to expedite case processing.
  
• Resolve bank queriesand documentation issues within agreed timelines.
  

3. Loan Processing & Timeline Management

• Ensure timelycompletion of all loan processing stages, including inspections,sanctions, documentation, and disbursements.
  
• Monitor each caseclosely and drive adherence to defined turnaround times (TATs).
  
• Ensure second tranchedisbursement is completed within 10 days of commissioning report upload.
  
• Escalate delays,non-cooperation, or high-risk cases to the Reporting Manager and AGM - JSMLoans.
  

Rejected, Cancelled & Refund Cases

• Update rejected orcancelled cases on the Freyr Energy Platform (FEP) with accurate reasons.
  
• Coordinate with theJSM Login Team for case re-login when customers wish to continue.
  
• Arrange alternate bankdetails within 4 working days for reprocessing.
  
• Upload supportingdocuments for refund and rejection-related cases.
  

Requirements

• Bachelors degree in Commerce, Business Administration, Finance, or a related field.
  
• 1-3 years of experience in Banking, NBFC, Financial Services, Loan Processing, or Customer Financing.
  
• Good understanding of retail loan documentation and credit processes.
  
• Strong communication and customer relationship management skills.
  
• Proficiency in MS Office, particularly Excel.
  
• Ability to manage multiple applications and follow-ups efficiently.