Junior Assistant/Senior Assistant /Recovery Officer/ JIA

ST. Milagres; Udupi district; On-site; INR 350,000 - 550,000; Full time

Job summary

ST. MILAGRES in Karnataka seeks a recovery professional to manage field operations for default customers, and to investigate loan files for issues. You will develop strategies to improve collection rates and coordinate with internal teams to resolve concerns.

Strong knowledge of branch recovery procedures, excellent communication, analytical skills, and regulatory awareness are essential. You will deliver high-quality service while ensuring compliance and data-driven improvements.

Qualifications

• Strong knowledge of branch recovery procedures.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Familiarity with financial regulations and compliance requirements.
• Proficiency in Microsoft Office and other relevant software applications.

Responsibilities

• Manage field recovery operations for default customers.
• Investigate customer loan files to identify issues.
• Develop strategies to improve collection rates.
• Collaborate with internal teams to resolve complaints and concerns.
• Analyze data to identify trends and improvements in the recovery process.
• Provide excellent customer service to ensure satisfaction.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Independence

Teamwork

Regulatory knowledge

Tools

Microsoft Office

Job description

Roles and Responsibility

• Manage field recovery operations for default customers.
• Conduct thorough investigations into customer loan files to identify potential issues.
• Develop and implement effective strategies to improve collection rates.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Analyze data to identify trends and areas for improvement in the recovery process.
• Provide excellent customer service to ensure high levels of customer satisfaction.

Job Requirements

• Strong knowledge of branch recovery procedures and practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Familiarity with financial regulations and compliance requirements.
• Proficiency in Microsoft Office and other relevant software applications.

About Company

ST. MILAGRES is a leading company in the industry, committed to providing exceptional customer service and support to its clients.