Debt Manager-Recoveries-BIL, Personal Loan & MBL

Idfc First Bank Limited; Chennai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Idfc First Bank Limited is seeking a Collection Manager-BIL for Personal Loan and MBL to oversee the collections department in Chennai. You will plan and direct collection activities, manage in-house teams and partner agencies, and drive EMI recovery while ensuring compliance with bank policies.

Key duties include tracking delinquency, allocating targets, following up with default customers, and preparing MIS reports.

Qualifications

• Graduate - Any discipline.

Responsibilities

• Manage and undertake collections process for assigned debts.
• Regularly track portfolio buckets for the area.
• Monitor delinquency by bucket and DPD; focus on non-starters.
• Allocate and achieve targets from agencies/in-house team.
• Follow up with default customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded customers and initiate recovery.
• Recommend legal actions for non-recoverable cases; liaise with legal team.
• Maintain data and MIS reports daily, weekly and monthly.

Education

Graduate - Any

Job description

Job Requirements

Role/Job Title - Collection Manager-BIL, Personal Loan and MBL

Department/Function - Collections

Job Purpose:

The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank.

Roles & Responsibilities:

• Responsible for managing and undertaking collections process for debts that have been assigned
• Regularly track the portfolio for specific buckets for the assigned area
• Track and control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
• Responsible to allocate and achieve targets from agencies/in house team
• Regularly follow up with the default customers
• Ensuring adherence to collection process and legal guidelines
• Tracing out absconded default customers and initiate recovery process
• Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases
• Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis.

Educational Qualifications:

Graduate - Any

Experience:

Minimum of 2-5 Years of relevant experience in Collections