Associate Debt Manager-Recoveries-Consumer Loan & Cross Sell

IDFC FIRST Bank; Chennai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Idfc First Bank Limited in Chennai seeks a Collection Manager for Consumer Loans and Cross Sell. The role leads the collections department and manages agencies to optimize EMI retrieval while ensuring compliance with bank guidelines.

Graduate or Post Graduate candidates with relevant collections exposure will drive delinquency control, recovery actions, and MIS reporting to support organizational objectives.

Qualifications

• Graduate – any field
• Post Graduate – any field

Responsibilities

• Managing and overseeing collections process for debts assigned
• Track portfolio buckets for the assigned area
• Monitor delinquency by bucket and DPD; focus on non-starters
• Allocate and achieve targets from agencies/in-house team
• Regular follow-up with default customers
• Ensure adherence to collection processes and legal guidelines
• Trace absconded customers and initiate recovery processes
• Recommend legal actions for non-recoverable cases with legal team
• Maintain data for collection administration; update delinquent history and MIS reports

Education

Graduate

Post Graduate

Job description

Job Requirements

Job Requirements

Job Requirements

Job Title – Collection Manager-Consumer Loans and Cross Sell

Function – Collections

Job Purpose:

The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank.

Roles & Responsibilities:

• Responsible for managing and undertaking collections process for debts that have been assigned
• Regularly track the portfolio for specific buckets for the assigned area
• Track and control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
• Responsible to allocate and achieve targets from agencies/in house team
• Regularly follow up with the default customers
• Ensuring adherence to collection process and legal guidelines
• Tracing out absconded default customers and initiate recovery process
• Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases
• Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis

Educational Qualifications:

Graduate – Any

Post Graduate – Any