Jr Engineer - Global Customer Service Operations

Tata Communications; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Tata Communications in Mumbai is seeking an operationally focused individual to support day-to-day customer service activities under direct supervision. You will handle routine tasks, monitor SLA targets, and contribute to service quality in a fast-paced environment.

The ideal candidate will be a graduate with 1-3 years of experience and hold a CCNA certification; basic networking knowledge will help in resolving issues efficiently and ensuring customer satisfaction.

Qualifications

• Graduate with 1-3 years of experience.
• CCNA certification required.
• Basic knowledge of CCNA.

Responsibilities

• Maintain daily activities and routines.
• Ensure SLA are achieved and work proactively to maintain the same.

Education

CCNA certification

Graduate degree

Job description

Broad outline of the Role

• Operational role that works under direct supervision, responsible for day-to-day customer service operations

Minimum Qualifications Experience

• Graduate with 1-3 years of experience
• CCNA certification required

Other Knowledge Skills

• Basic knowledge of CCNA

Key Responsibilities

1. Maintain daily activities and routines.
2. Ensure SLA are achieved and work proactively to maintain the same.